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FAQs

Find answers to common questions about document stamping, stamp duty, payment methods, processing times, and legal compliance under the Stamp Act 1949.

1. STAMP DUTY

Stamp duty is a tax imposed on certain documents, such as property sale and purchase agreements, loan documents, or property transfers. It is enforced under the Stamp Act 1949 in Malaysia, based on the documents listed in the First Schedule of the Act.

Documents liable for stamp duty include sale and purchase agreements, lease agreements, loan agreements, service contracts, share transfer forms, and employment contracts.

  • Legal requirement: Stamped documents comply with the Stamp Act 1949 and are recognised as legally valid in Malaysia.
  • Protection of rights: Stamp duty ensures the rights of all parties involved are safeguarded.
  • Official use: Stamped documents can serve as evidence in court in the event of disputes and for other official purposes.
Typically, the party signing the document or the beneficiary (e.g., property buyer or borrower) pays the stamp duty, unless otherwise agreed in the contract.
Stamp duty must be paid within 30 days after the document is signed in Malaysia. For documents signed outside Malaysia, it must be stamped within 30 days of receipt in Malaysia.
Yes, exemptions or reductions may be granted in certain cases, such as first-time property purchases or specific property transfers. For more information, please contact LHDNM or eSetem.

The stamp duty rate is based on the type of document, the terms of the agreement, transaction value, and duration involved. An assessment notice stating the amount payable will be issued after the document has been reviewed and evaluated.

2. ABOUT eSetem

eSetem is a digital service that simplifies online document stamping. As an authorised agent appointed by the Inland Revenue Board of Malaysia (LHDNM), eSetem manages the assessment and payment of stamp duty in accordance with the Stamp Act 1949.
eSetem provides solutions that are:
  • Efficient: Streamlines complex procedures and speeds up the stamping process.
  • Risk-Minimising: Reduces errors that could lead to document rejection or penalties.
  • Time-Saving: Allows you to focus on other important matters.
Yes, eSetem is an authorised agent appointed by LHDNM. We follow official procedures to ensure that document stamping is legal and secure.
eSetem is suitable for:
  • Law Firms: Manage client documents efficiently.
  • Companies & Businesses: Handle contracts and business agreements.
  • Financial Institutions: Process loan and financing documents.
  • Individuals: Stamp sale & purchase agreements, lease agreements, or other personal documents.

3. Stamp Duty Assessment & Payment Process

Documents can be submitted via:
  • WhatsApp: Send a copy of your document in PDF or high-quality image format to eSetem’s official WhatsApp number.
  • Email: Send to permohonan@esetem.my.
Please ensure the documents are clear and complete to speed up the assessment process.
Yes, eSetem offers a free assessment service prior to payment. You will be informed of the stamp duty amount based on the type of document and transaction value.
The review process is usually quick, and the stamp duty amount along with the service fee will be provided immediately after the documents are assessed.
Service fees range from RM30-RM250 depending on the type of document and complexity of the process.
Payments can be made via:
  • DuitNow QR: Scan the QR code for fast and secure payment.
  • Bank Transfer: Pay to eSetem’s company account using the provided details.
The stamping process is usually completed within satu one (1) working day, depending on the completeness of the documents and the accuracy of the information provided.
Once payment is confirmed, you will receive a digital stamp certificate in PDF format via WhatsApp or email. This certificate should be printed and attached to the original document as proof of stamping.
Cancellations can only be made before the payment is processed. Once the payment has been completed, it is non-refundable. For specific cases, please refer to the Refund Policy in eSetem’s Terms of Service. Terms of Service eSetem.
Yes, an official invoice will be issued via WhatsApp or email as proof of payment once the stamp duty and service fees have been paid.
Yes, clients with a high volume of documents may contact eSetem to discuss special packages or discounts depending on the type and number of documents.

4. Stamp Duty Penalty

A stamp duty penalty is a fine imposed by LHDNM when documents are not stamped within the prescribed period (30 days from the date of execution or receipt of the document).
A penalty will be imposed if stamping is carried out later than 30 days after:
  • The date the document was signed (if executed in Malaysia), or
  • The date the document was received in Malaysia (if executed abroad).
Effective 1 January 2025, the penalty rates are as follows:
  • Within 3 months after the deadline: RM50 or 10% of the unpaid stamp duty (whichever is higher).
  • After 3 months: RM100 or 20% of the unpaid stamp duty (whichever is higher).
eSetem helps ensure your documents are stamped on time to avoid penalties.
 
Example of late penalty calculation:
Stamp duty: RM298, delayed by 2 months
  • 10% of RM298 = RM29.80
  • Minimum penalty = RM50
  • Penalty imposed = RM50 (the higher amount)
Pay the stamp duty within 30 days from the date of execution of the document. Using eSetem ensures that the stamping process is carried out quickly and accurately, helping you avoid penalties.
Documents that are not stamped or where penalties are not settled are not legally valid and cannot be used as evidence in court.

5. Stamp Certificate

A stamp certificate is an official document issued by LHDNM as proof that stamp duty has been paid and the document has been legally stamped.
The validity of a stamp certificate can be checked through LHDNM’s STAMPS system at https://stamps.hasil.gov.my by entering the adjudication number printed on the certificate.
Yes, the printed stamp certificate must be attached or filed together with the original document to prove that the document has been duly stamped.
Yes, stamp certificates issued through eSetem are fully valid under the Stamp Act 1949, as they are processed via LHDNM’s official system.
If there is an error, please contact eSetem immediately. We will assist in arranging corrections and ensuring that a valid stamp certificate is reissued.
Yes, eSetem can help retrieve a lost stamp certificate and provide a new copy via WhatsApp or email.
eSetem Services is a digital service platform that operates independently and has no affiliation with LHDNM. We do not provide any legal services or legal advice.
Esetem Services (202503288707)
B2-2-3, Solaris Dutamas, No. 1, Jalan Dutamas 1,
50480 Kuala Lumpur, Wilayah Persekutuan.
eSetem Services is a digital service platform that operates independently and has no affiliation with LHDNM. We do not provide any legal services or legal advice.
Esetem Services (202503288707)
B2-2-3, Solaris Dutamas, No. 1, Jalan Dutamas 1,
50480 Kuala Lumpur, Wilayah Persekutuan.
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All guides and information related to stamp duty services, including current rates, have been reviewed and updated as of 31 December 2025