{"id":7196,"date":"2026-01-01T18:11:46","date_gmt":"2026-01-01T10:11:46","guid":{"rendered":"https:\/\/esetem.my\/?page_id=7196"},"modified":"2026-04-03T12:46:46","modified_gmt":"2026-04-03T04:46:46","slug":"pusat-bantuan","status":"publish","type":"page","link":"https:\/\/esetem.my\/ms\/pusat-bantuan\/","title":{"rendered":"Pusat Bantuan"},"content":{"rendered":"<section class=\"bde-section-7196-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-columns-7196-101 bde-columns\"><div class=\"bde-column-7196-102 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-code-block-7196-103 bde-code-block\">\n\n  <style>\n\/* Pastikan import font ada *\/\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;700;800&display=swap');\n\n.hero-title-forced {\n    font-family: 'Inter', sans-serif !important;\n    \n    \/* SAIZ DESKTOP (PAKSA) *\/\n    font-size: 45px !important;      \n    \n    font-weight: 700 !important;     \n    line-height: 1.3 !important;     \n    text-align: center !important;\n    color: #0f172a !important;\n    margin-top: 30px !important;\n}\n\n\/* SAIZ MOBILE (PAKSA) *\/\n@media (max-width: 640px) {\n    .hero-title-forced {\n        font-size: 21px !important; \n       font-weight: 700 !important;  \n        line-height: 1.4 !important;\n      margin-top: 10px !important;\n    }\n}\n<\/style>\n\n<!-- HTML dengan Class Baru -->\n<h1 class=\"hero-title-forced\">\n    <span style=\"color: #2F2F82 !important;\">Help Center<\/span><br>\n    \n<\/h1>\n\n\n<\/div>\n<\/div><\/div><div class=\"bde-code-block-7196-105 bde-code-block\">\n\n  <style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&display=swap');\n\n:root{\n  --brand:#2F2F82;\n  --brandDark:#1e1e5f;\n  --muted:#64748b;\n  --border:#e2e8f0;\n}\n\n.help-centre-saas {\n  font-family: 'Inter', system-ui, -apple-system, sans-serif;\n  max-width: 1000px;\n  margin: 40px auto;\n  padding: 0 20px;\n  box-sizing: border-box;\n}\n\n.help-centre-saas__grid {\n  display: grid;\n  grid-template-columns: repeat(3, 1fr);\n  gap: 20px;\n  align-items: stretch;\n}\n\n.hc-card {\n  background: #f8fafc;\n  border: 1px solid transparent;\n  border-radius: 16px;\n  padding: 32px 24px;\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  text-align: center;\n  transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);\n  height: 100%;\n}\n\n.hc-card:hover {\n  background: #ffffff;\n  border-color: var(--border);\n  transform: translateY(-4px);\n  box-shadow: 0 15px 30px -10px rgba(47,47,130,.12);\n}\n\n.hc-icon {\n  width: 52px;\n  height: 52px;\n  background: #ffffff;\n  border-radius: 50%;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  color: var(--brand);\n  margin-bottom: 20px;\n  box-shadow: 0 2px 6px rgba(0,0,0,.06);\n  transition: all 0.3s ease;\n}\n\n.hc-svg { width: 22px; height: 22px; }\n\n.hc-card:hover .hc-icon {\n  background: var(--brand);\n  color: #ffffff;\n  transform: scale(1.08);\n  box-shadow: 0 8px 18px -4px rgba(47,47,130,.3);\n}\n\n.hc-card:nth-child(2):hover .hc-icon {\n  background: #10b981;\n  box-shadow: 0 8px 18px -4px rgba(16,185,129,.3);\n}\n\n.hc-title {\n  font-family: 'Inter', sans-serif;\n  font-size: 15px;\n  font-weight: 700;\n  color: #0f172a;\n  margin: 0 0 16px 0;\n  padding: 0;\n  line-height: 1.35;\n  transition: color 0.2s ease;\n}\n\n.hc-card:hover .hc-title { color: var(--brand); }\n.hc-card:nth-child(2):hover .hc-title { color: #10b981; }\n\n.hc-body {\n  margin-bottom: 20px;\n  flex-grow: 1;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  width: 100%;\n}\n\n.hc-meta, .hc-desc {\n  font-family: 'Inter', sans-serif;\n  font-size: 12px;\n  font-weight: 400;\n  color: var(--muted);\n  line-height: 1.6;\n  margin: 0;\n}\n\n.hc-link {\n  font-family: 'Inter', sans-serif;\n  font-size: 16px;\n  font-weight: 700;\n  color: var(--brand);\n  text-decoration: none;\n  transition: color 0.2s ease;\n}\n\n.hc-link:hover {\n  text-decoration: underline;\n  color: var(--brandDark);\n}\n\n.hc-btn {\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n  padding: 11px 20px;\n  border-radius: 10px;\n  font-family: 'Inter', sans-serif;\n  font-size: 14px;\n  font-weight: 700;\n  text-decoration: none;\n  transition: all 0.2s ease;\n  width: 100%;\n  box-sizing: border-box;\n}\n\n.hc-btn--wa {\n  background-color: #25D366;\n  color: #ffffff;\n  border: 1px solid #25D366;\n}\n.hc-btn--wa:hover {\n  background-color: #22c55e;\n  border-color: #22c55e;\n  transform: translateY(-2px);\n  box-shadow: 0 8px 18px -4px rgba(37,211,102,.3);\n}\n\n.hc-btn--primary {\n  background-color: var(--brand);\n  color: #ffffff;\n  border: 1px solid var(--brand);\n}\n.hc-btn--primary:hover {\n  background-color: var(--brandDark);\n  border-color: var(--brandDark);\n  transform: translateY(-2px);\n  box-shadow: 0 8px 18px -4px rgba(47,47,130,.3);\n}\n\n@media (max-width: 900px) {\n  .help-centre-saas__grid { grid-template-columns: repeat(2, 1fr); }\n}\n\n@media (max-width: 600px) {\n  .help-centre-saas { padding: 0 16px; }\n  .help-centre-saas__grid { grid-template-columns: 1fr; gap: 14px; }\n  .hc-card { padding: 24px 20px; }\n}\n<\/style>\n\n<section class=\"help-centre-saas\">\n  <div class=\"help-centre-saas__grid\">\n\n    <div class=\"hc-card\">\n      <div class=\"hc-icon\" aria-hidden=\"true\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\" class=\"hc-svg\" fill=\"currentColor\">\n          <path d=\"M0 4a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v8a2 2 0 0 1-2 2H2a2 2 0 0 1-2-2V4Zm2-1a1 1 0 0 0-1 1v.217l7 4.2 7-4.2V4a1 1 0 0 0-1-1H2Zm13 2.383-4.708 2.825L15 11.105V5.383Zm-.034 6.876-5.64-3.471L8 9.583l-1.326-.795-5.64 3.47A1 1 0 0 0 2 13h12a1 1 0 0 0 .966-.741ZM1 11.105l4.708-2.897L1 5.383v5.722Z\"\/>\n        <\/svg>\n      <\/div>\n      <p class=\"hc-title\">Email<\/p>\n      <div class=\"hc-body\">\n        <a class=\"hc-link\" href=\"mailto:hi@esetem.my\">hi@esetem.my<\/a>\n      <\/div>\n      <p class=\"hc-meta\">\n        Operating Hours: 9:00 AM \u2013 6:00 PM<br>\n        Monday \u2013 Friday (Except public holidays)\n      <\/p>\n    <\/div>\n\n    <div class=\"hc-card\">\n      <div class=\"hc-icon\" aria-hidden=\"true\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\" class=\"hc-svg\" fill=\"currentColor\">\n          <path d=\"M13.601 2.326A7.85 7.85 0 0 0 7.994 0C3.627 0 .068 3.558.064 7.926c0 1.399.366 2.76 1.057 3.965L0 16l4.204-1.102a7.9 7.9 0 0 0 3.79.965h.004c4.368 0 7.926-3.558 7.93-7.93A7.9 7.9 0 0 0 13.6 2.326zM7.994 14.521a6.6 6.6 0 0 1-3.356-.92l-.24-.144-2.494.654.666-2.433-.156-.251a6.56 6.56 0 0 1-1.007-3.505c0-3.626 2.957-6.584 6.591-6.584a6.56 6.56 0 0 1 4.66 1.931 6.56 6.56 0 0 1 1.928 4.66c-.004 3.639-2.961 6.592-6.592 6.592m3.615-4.934c-.197-.099-1.17-.578-1.353-.646-.182-.065-.315-.099-.445.099-.133.197-.513.646-.627.775-.114.133-.232.148-.43.05-.197-.1-.836-.308-1.592-.985-.59-.525-.985-1.175-1.103-1.372-.114-.198-.011-.304.088-.403.087-.088.197-.232.296-.346.1-.114.133-.198.198-.33.065-.134.034-.248-.015-.347-.05-.099-.445-1.076-.612-1.47-.16-.389-.323-.335-.445-.34-.114-.007-.247-.007-.38-.007a.73.73 0 0 0-.529.247c-.182.198-.691.677-.691 1.654s.71 1.916.81 2.049c.098.133 1.394 2.132 3.383 2.992.47.205.84.326 1.129.418.475.152.904.129 1.246.08.38-.058 1.171-.48 1.338-.943.164-.464.164-.86.114-.943-.049-.084-.182-.133-.38-.232\"\/>\n        <\/svg>\n      <\/div>\n      <p class=\"hc-title\">WhatsApp<\/p>\n      <div class=\"hc-body\">\n        <a class=\"hc-btn hc-btn--wa\" href=\"https:\/\/wa.me\/60194589417?text=Hi\" target=\"_blank\" rel=\"noopener\">\n          Chat on WhatsApp\n        <\/a>\n      <\/div>\n      <p class=\"hc-meta\">\n        Operating Hours: 9:00 AM \u2013 6:00 PM<br>\n        Monday \u2013 Friday (Except public holidays)\n      <\/p>\n    <\/div>\n\n    <div class=\"hc-card\">\n      <div class=\"hc-icon\" aria-hidden=\"true\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\" class=\"hc-svg\" fill=\"currentColor\">\n          <path d=\"M5.5 7a.5.5 0 0 0 0 1h5a.5.5 0 0 0 0-1h-5zM5 9.5a.5.5 0 0 1 .5-.5h5a.5.5 0 0 1 0 1h-5A.5.5 0 0 1 5 9.5zm0 2a.5.5 0 0 1 .5-.5h2a.5.5 0 0 1 0 1h-2a.5.5 0 0 1-.5-.5z\"\/>\n          <path d=\"M9.5 0H4a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h8a2 2 0 0 0 2-2V4.5L9.5 0zM3 2a1 1 0 0 1 1-1h5.5v2A1.5 1.5 0 0 0 11 4.5h2V14a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1V2z\"\/>\n        <\/svg>\n      <\/div>\n      <p class=\"hc-title\">Fill the Form<\/p>\n      <div class=\"hc-body\">\n        <a class=\"hc-btn hc-btn--primary\" href=\"https:\/\/esetem.my\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">\n          Submit Form Now\n        <\/a>\n      <\/div>\n      <p class=\"hc-desc\">\n        Complete the form, and we will contact you as soon as possible for further assistance.\n      <\/p>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n\n\n<\/div><\/div>\n<\/section><section class=\"bde-section-7196-111 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-dual-heading-7196-112 bde-dual-heading\">\n\n\n            <span data-style=\"primary\" class=\"dual-heading--primary  \">Soalan & jawapan<\/span>\n\n\n\n<\/h1><div class=\"bde-code-block-7196-113 bde-code-block\">\n\n  <style>\n\/* 0) GLOBAL FIX (anti overflow mobile) *\/\n*, *::before, *::after { box-sizing: border-box; }\nhtml, body { overflow-x: hidden; }\n\n\/* 1) FONT *\/\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&display=swap');\n\n:root{\n  --brand:#2F2F82;\n  --brandDark:#1e1e5f;\n  --text:#0f172a;\n  --muted:#64748b;\n  --line: #e2e8f0; \n  --soft:#f8fafc; \n}\n\n\/* 2) SECTION CONTAINER *\/\n.saas-faq-section{\n  font-family: 'Inter', system-ui, -apple-system, sans-serif !important;\n  width: 100%;\n  max-width: 1000px; \/* Selaras dengan section atas *\/\n  margin: 40px auto;\n  padding: 0 20px;\n}\n\n\/* Outer card wrapper (Minimalist) *\/\n.faq-shell{\n  background:#ffffff;\n  border: 1px solid var(--line);\n  border-radius: 12px; \/* Tak terlalu bulat *\/\n  overflow: hidden;\n  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.02); \/* Bayang nipis *\/\n}\n\n\/* 3) HEADER *\/\n.faq-header{\n  display: none; \n}\n\n\/* 4) ACCORDION ITEM *\/\n.saas-faq-item{\n  border-bottom: 1px solid var(--line);\n  background: #ffffff;\n  transition: background .2s ease;\n}\n.saas-faq-item:last-child{ border-bottom: 0; }\n.saas-faq-item:hover{ background: var(--soft); } \/* Tukar dari fcfcfc ke f8fafc *\/\n\n\/* 5) QUESTION BUTTON *\/\n.faq-trigger{\n  width: 100%;\n  display:flex;\n  justify-content: space-between;\n  align-items: center;\n  padding: 24px 28px;\n  background: transparent;\n  border: none;\n  cursor: pointer;\n  text-align: left;\n  gap: 16px;\n}\n\n.q-text{\n  font-size: 15px; \/* Dikecilkan sikit *\/\n  font-weight: 600;\n  color: var(--text);\n  line-height: 1.5;\n  transition: color 0.2s ease;\n}\n\n.faq-trigger:hover .q-text{ color: var(--brand); }\n\n\/* Icon bubble (petak sikit, tak bulat penuh) *\/\n.icon-wrapper{\n  width: 28px; height: 28px;\n  background: #f1f5f9;\n  border-radius: 8px; \/* Tukar dari 50% supaya nampak lebih tech\/SaaS *\/\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  color: #64748b;\n  transition: all .3s cubic-bezier(0.4, 0, 0.2, 1);\n  flex-shrink: 0;\n}\n\n.saas-faq-item.active .icon-wrapper{\n  background: #EEF2FF;\n  color: var(--brand);\n  transform: rotate(45deg); \n  border: 1px solid #dbeafe;\n}\n\n.plus-svg{ width: 14px; height: 14px; }\n\n\/* 6) ANSWER CONTENT *\/\n.faq-content{\n  max-height: 0;\n  overflow: hidden;\n  transition: max-height 0.3s ease-out;\n}\n\n.faq-body{\n  padding: 0 28px 24px 28px;\n  font-size: 14px; \/* Dikecilkan sikit *\/\n  color: var(--muted);\n  line-height: 1.6;\n}\n\n\/* 7) CTA WHATSAPP (Minimalist) *\/\n.faq-cta{\n  margin-top: 24px;\n  padding: 20px 24px;\n  background: transparent; \/* Buang kotak kelabu penuh *\/\n  border: 1px solid var(--line);\n  border-radius: 12px;\n  display:flex;\n  align-items:center;\n  justify-content: space-between;\n  gap: 16px;\n  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.02);\n}\n\n.faq-cta-text{\n  font-size: 14px;\n  font-weight: 600;\n  color: var(--text);\n}\n\n.faq-cta-btn{\n  background: #25D366;\n  color: #ffffff !important;\n  text-decoration: none;\n  font-weight: 600; \/* Tak terlalu tebal *\/\n  font-size: 13px;\n  padding: 10px 16px; \/* Butang lebih keding *\/\n  border-radius: 8px;\n  white-space: nowrap;\n  display: inline-flex;\n  align-items: center;\n  gap: 8px;\n  transition: all .2s ease;\n}\n\n.faq-cta-btn:hover{ \n  background: #22c55e; \n  transform: translateY(-2px);\n  box-shadow: 0 4px 12px rgba(37, 211, 102, .2);\n}\n\n.faq-cta-icon{\n  width: 16px; height: 16px;\n  fill: currentColor;\n}\n\n\/* 8) RESPONSIVE MOBILE *\/\n@media (max-width: 600px){\n  .saas-faq-section{ padding: 0 16px; margin: 20px auto; }\n\n  .faq-trigger{ padding: 20px 20px; }\n  .q-text{ font-size: 14px; }\n  \n  .faq-body{ padding: 0 20px 20px 20px; font-size: 13px; }\n\n  .faq-cta{\n    flex-direction: column;\n    text-align: center;\n    padding: 20px;\n    gap: 16px;\n  }\n  .faq-cta-btn{ width: 100%; justify-content: center; }\n}\n<\/style>\n\n<div class=\"saas-faq-section\">\n\n  <div class=\"faq-shell\">\n    <div class=\"faq-list\">\n      <!-- Q1 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">What is stamp duty?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body translation-block\">Stamp duty is a tax imposed on certain documents, such as property sale and purchase agreements, loan documents, or property transfers. It is enforced under the Stamp Act 1949 in Malaysia, based on the documents listed in the First Schedule of the Act.<\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q2 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">Why do documents need to be stamped?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            Stamped documents comply with the requirements of the Stamp Act 1949 and are recognised as legally valid in Malaysia, ensuring that all legal obligations are met. In addition, the stamp duty paid protects the rights of all parties involved in the documents. Stamped documents can be used as evidence in court in the event of a dispute, as well as for various official purposes.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q3 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">How does eSetem work?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            eSetem is a digital platform that simplifies stamp duty processing. You submit your document online, we review and assess the applicable stamp duty, process the stamping, and deliver the official certificate digitally.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q4 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">Is eSetem legitimate and secure?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            Yes, eSetem is an official agent appointed by LHDNM and complies with all prescribed procedures to ensure your documents are stamped legally and securely.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q5 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">Who is responsible for paying stamp duty?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            Typically, the party signing the document or the beneficiary (e.g., property buyer or borrower) pays the stamp duty, unless otherwise agreed in the contract.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q6 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">Can stamp duty payments be cancelled or refunded?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            Cancellations can only be made before the payment is processed. Once the payment has been completed, it is non-refundable. For specific cases, please refer to the Refund Policy in eSetem\u2019s Terms of Service.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q7 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">How long does the stamping process take at eSetem?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            The stamping process is usually completed on the same day for straightforward agreements and fully completed documents. For more complex documents or those requiring further verification, the process may take 1\u20133 working days. The actual time depends on the type of agreement and the accuracy of the information provided.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q8 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">What information do I need to provide?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n           For stamping purposes, the document to be stamped must be provided along with the agreement date, contract value (if applicable), and signatures of all parties involved. Additional information may be requested if necessary.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q9 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">Can I change or update the information after the stamp has been generated?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            Once a stamp has been generated, the recorded information cannot be altered, as the stamp certificate is legally recognised. If there is an error or incorrect information, you will need to contact eSetem for corrective action or to prepare a new document according to the prescribed procedures.\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Q10 -->\n      <div class=\"saas-faq-item\">\n        <button class=\"faq-trigger\" type=\"button\">\n          <span class=\"q-text\">How can I verify the validity of a stamp certificate?<\/span>\n          <div class=\"icon-wrapper\">\n            <svg class=\"plus-svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\n              <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 4v16m8-8H4\"><\/path>\n            <\/svg>\n          <\/div>\n        <\/button>\n        <div class=\"faq-content\">\n          <div class=\"faq-body\">\n            To verify the authenticity of a stamp certificate, you can check via the following link:\n            <a href=\"https:\/\/stamps.hasil.gov.my\/stamps\/main\/semakanketulenan\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#2F2F82; text-decoration:underline;\">https:\/\/stamps.hasil.gov.my\/stamps\/main\/semakanketulenan<\/a>. Enter the adjudication number shown on the certificate along with the other document details for a valid verification.\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- CTA bawah FAQ -->\n  <div class=\"faq-cta\">\n    <div class=\"faq-cta-text\">Still have questions? Chat with us on WhatsApp<\/div>\n\n    <a class=\"faq-cta-btn\" href=\"https:\/\/wa.me\/60194589417?text=Hi\" target=\"_blank\" rel=\"noopener noreferrer\">\n      <svg class=\"faq-cta-icon\" viewbox=\"0 0 16 16\" aria-hidden=\"true\">\n        <path d=\"M13.601 2.326A7.85 7.85 0 0 0 7.994 0C3.627 0 .068 3.558.064 7.926c0 1.399.366 2.76 1.057 3.965L0 16l4.204-1.102a7.9 7.9 0 0 0 3.79.965h.004c4.368 0 7.926-3.558 7.93-7.93A7.9 7.9 0 0 0 13.6 2.326zM7.994 14.521a6.6 6.6 0 0 1-3.356-.92l-.24-.144-2.494.654.666-2.433-.156-.251a6.56 6.56 0 0 1-1.007-3.505c0-3.626 2.957-6.584 6.591-6.584a6.56 6.56 0 0 1 4.66 1.931 6.56 6.56 0 0 1 1.928 4.66c-.004 3.639-2.961 6.592-6.592 6.592m3.615-4.934c-.197-.099-1.17-.578-1.353-.646-.182-.065-.315-.099-.445.099-.133.197-.513.646-.627.775-.114.133-.232.148-.43.05-.197-.1-.836-.308-1.592-.985-.59-.525-.985-1.175-1.103-1.372-.114-.198-.011-.304.088-.403.087-.088.197-.232.296-.346.1-.114.133-.198.198-.33.065-.134.034-.248-.015-.347-.05-.099-.445-1.076-.612-1.47-.16-.389-.323-.335-.445-.34-.114-.007-.247-.007-.38-.007a.73.73 0 0 0-.529.247c-.182.198-.691.677-.691 1.654s.71 1.916.81 2.049c.098.133 1.394 2.132 3.383 2.992.47.205.84.326 1.129.418.475.152.904.129 1.246.08.38-.058 1.171-.48 1.338-.943.164-.464.164-.86.114-.943-.049-.084-.182-.133-.38-.232\"\/>\n      <\/svg>\n      Chat WhatsApp\n    <\/a>\n  <\/div>\n\n<\/div>\n\n<script>\nconst triggers = document.querySelectorAll('.faq-trigger');\n\nfunction closeAll(){\n  document.querySelectorAll('.saas-faq-item').forEach(otherItem => {\n    otherItem.classList.remove('active');\n    const c = otherItem.querySelector('.faq-content');\n    if (c) c.style.maxHeight = null;\n  });\n}\n\nfunction updateOpenHeights(){\n  document.querySelectorAll('.saas-faq-item.active .faq-content').forEach(content => {\n    content.style.maxHeight = content.scrollHeight + \"px\";\n  });\n}\n\ntriggers.forEach(trigger => {\n  trigger.addEventListener('click', () => {\n    const item = trigger.parentElement;\n    const content = item.querySelector('.faq-content');\n    const isOpen = item.classList.contains('active');\n\n    closeAll(); \/\/ Auto tutup yang lain\n\n    if (!isOpen) {\n      item.classList.add('active');\n      content.style.maxHeight = content.scrollHeight + \"px\";\n    }\n  });\n});\n\nwindow.addEventListener('resize', updateOpenHeights);\n<\/script>\n\n\n<\/div><div class=\"bde-code-block-7196-114 bde-code-block\">\n\n  <style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&display=swap');\n\n:root{\n  --primary:#2F2F82;\n  --primaryHover:#23236b;\n  --text:#0b1220;\n}\n\n*{ box-sizing:border-box; }\n\n\/* =========================\n   CTA WRAPPER\n   ========================= *\/\n.cta-saas-wrapper{\n  font-family: 'Inter', sans-serif;\n  width: 100%;\n  max-width: none;\n  margin: 30px 0;\n  padding: 0;\n}\n\n\/* CTA base *\/\n.cta-box{\n  background:#000000;\n  border-radius: 24px;\n  padding: 80px 40px;\n  text-align: center;\n  position: relative;\n  overflow: hidden;\n \n}\n\n\/* Dot objects (lebih nampak) *\/\n.cta-dots{\n  position:absolute;\n  width: 360px;\n  height: 260px;\n  pointer-events:none;\n\n  \/* IMPORTANT: bagi dot nampak atas hitam *\/\n  opacity: .40;\n  background-image: radial-gradient(rgba(255,255,255,.95) 1.4px, transparent 1.6px);\n  background-size: 16px 16px;\n  background-repeat: repeat;\n\n  \/* layer order *\/\n  z-index: 1;\n}\n\n.cta-dots.tl{\n  top: -90px;\n  left: -110px;\n  transform: rotate(-12deg);\n  -webkit-mask-image: radial-gradient(circle at 35% 35%, #000 0 55%, transparent 75%);\n          mask-image: radial-gradient(circle at 35% 35%, #000 0 55%, transparent 75%);\n}\n\n.cta-dots.br{\n  bottom: -100px;\n  right: -120px;\n  transform: rotate(18deg);\n  -webkit-mask-image: radial-gradient(circle at 60% 60%, #000 0 55%, transparent 75%);\n          mask-image: radial-gradient(circle at 60% 60%, #000 0 55%, transparent 75%);\n}\n\n\/* content layers above objects *\/\n.cta-inner{ position: relative; z-index: 2; }\n\n.cta-title{\n  font-size: 35px!important;\n  font-weight: 600;\n  color:#ffffff !important;\n  margin: 0 0 14px 0;\n  line-height: 1.12;\n  letter-spacing: normal;\n}\n\n.cta-sub{\n  font-size: 15px;\n  color: rgba(255,255,255,.85);\n  margin: 0 0 18px 0;\n  line-height: 1.6;\n  max-width: 720px;\n  margin-left:auto; margin-right:auto;\n}\n\n.cta-legal{\n  font-size: 16px;\n  font-weight: 700;\n  color: rgba(255,255,255,.85);\n  margin: 0 0 26px 0;\n}\n\n\/* =========================\n   DROPDOWN + BUTTON (AMBIL DARI STEPPER)\n   ========================= *\/\n.es-label{\n  display:block;\n  font-size: 13px;\n  font-weight: 700;\n  color:#111827;\n  margin: 0 0 10px 0;\n}\n\n.es-select-wrap{ position:relative; }\n.es-select{\n  width:100%;\n  height: 60px;\n  padding: 0 52px 0 16px;\n  border-radius: 14px;\n  border: 1px solid rgba(17,24,39,.14);\n  background:#fff;\n  color: var(--text);\n  font-size: 14px;\n  font-weight: 600;\n  appearance:none;\n}\n.es-select:focus{ outline:none; border-color: rgba(47,47,130,.45); }\n\n.es-select-wrap::after{\n  content:\"\";\n  position:absolute;\n  right: 18px;\n  top: 50%;\n  width: 10px;\n  height: 10px;\n  border-right: 2px solid rgba(17,24,39,.55);\n  border-bottom: 2px solid rgba(17,24,39,.55);\n  transform: translateY(-60%) rotate(45deg);\n  pointer-events:none;\n}\n\n.es-btn{\n  width:100%;\n  height: 60px;\n  margin-top: 16px;\n  background: #2F2F82 !important;\n  color:#fff !important;\n  font-weight: 700;\n  font-size: 14px;\n  border-radius: 9px;\n  border:0;\n  cursor:pointer;\n  transition: background .18s ease, transform .18s ease;\n}\n.es-btn:hover{ background: var(--primaryHover); transform: translateY(-1px); }\n.es-btn:active{ transform: translateY(1px); }\n.es-btn:disabled{ opacity:.55; cursor:not-allowed; transform:none; }\n\n\/* active\/inactive *\/\n.es-item.is-inactive{ opacity:.45; }\n.es-item.is-inactive .es-card,\n.es-item.is-inactive .es-select,\n.es-item.is-inactive .es-btn{ pointer-events:none; }\n\n.es-item.is-active .es-badge{\n  background: var(--primary);\n  color:#fff;\n  border-color: rgba(47,47,130,.25);\n}\n.es-item.is-active::before{\n  background: repeating-linear-gradient(\n    to bottom,\n    rgba(47,47,130,.45) 0 5px,\n    transparent 5px 11px\n  );\n  \n}\n\n\/* =========================\n   CTA FORM (DESKTOP TAK FULL WIDTH)\n   ========================= *\/\n.cta-box .cta-form{\n  max-width: 520px;\n  margin: 0 auto;\n  text-align: left;\n}\n\n\/* label dalam CTA jadi putih *\/\n.cta-box .cta-form .es-label{\n  color: rgba(255,255,255,.92);\n  font-size: 14px;\n}\n\n\/* select look macam screenshot *\/\n.cta-box .cta-form .es-select{\n  height: 56px;\n  border-radius: 14px;\n  border: 1px solid rgba(255,255,255,.16);\n  background: rgba(255,255,255,.96);\n  font-size: 16px;\n  font-weight: 500;\n  padding-left: 18px;\n}\n\n\/* button look macam screenshot *\/\n.cta-box .cta-form .es-btn{\n  margin-top: 18px;\n  height: 62px;\n  border-radius: 14px;\n  background: #3b5bff;\n  font-size: 15px;\n  font-weight: 800;\n  box-shadow: 0 18px 34px rgba(59,91,255,.28);\n}\n.cta-box .cta-form .es-btn:hover{ background:#2f49ff; }\n\n\/* Desktop\/Mobile text switch *\/\n.txt-mobile{ display:none; }\n.txt-desktop{ display:inline; }\n\n@media (max-width: 768px){\n  .cta-box{ padding: 56px 18px; border-radius: 18px; }\n\n  .cta-title{ font-size: 20px!important; }\n  .cta-dots{ width: 260px; height: 190px; opacity: .32; }\n\n  .txt-desktop{ display:none; }\n  .txt-mobile{ display:inline; }\n\n  .cta-box .cta-form{ max-width: 100%; }\n  .cta-box .cta-form .es-select{ height: 52px; font-size: 15px; }\n  .cta-box .cta-form .es-btn{ height: 56px; }\n}\n<\/style>\n\n<div class=\"cta-saas-wrapper\">\n  <div class=\"cta-box\">\n\n    <!-- Dot objects -->\n    <div class=\"cta-dots tl\"><\/div>\n    <div class=\"cta-dots br\"><\/div>\n\n    <div class=\"cta-inner\">\n      <h2 class=\"cta-title\">\n        <span class=\"txt-desktop\">Dapatkan Setem Anda<\/span>\n        <span class=\"txt-mobile\">Dapatkan Setem Anda <\/span>\n      <\/h2>\n\n      <p class=\"cta-sub\">\n        <span class=\"txt-desktop\">Jimatkan masa dengan perkhidmatan penyeteman kami yang selamat dan mudah. 100% sah di sisi undang-undang<\/span>\n        <span class=\"txt-mobile\">Jimatkan masa dengan perkhidmatan penyeteman kami yang selamat dan mudah<\/span>\n      <\/p>\n\n      <div class=\"cta-legal\"><\/div>\n  \n      <div class=\"cta-form\">\n        <label class=\"es-label\" for=\"jenisDocCTA\">Isi maklumat perjanjian<\/label>\n\n        <div class=\"es-select-wrap\">\n          <select id=\"jenisDocCTA\" class=\"es-select\">\n            <option value=\"\">Pilih jenis dokumen<\/option>\n             <option value=\"sewa\">Perjanjian Sewa<\/option>\n                <option value=\"perkhidmatan\">Perjanjian Perkhidmatan<\/option>\n                <option value=\"pinjaman\">Perjanjian Pinjaman<\/option>\n                <option value=\"jual_beli\">Perjanjian Sewa Beli<\/option>\n                <option value=\"kontrak_kerja\">Kontrak Pekerjaan<\/option>\n                <option value=\"surat_akuan\">Akuan Berkanun<\/option>\n                <option value=\"bon\">Bon<\/option>\n                <option value=\"perjanjian_perkongsian\">Perjanjian Perkongsian<\/option>\n                <option value=\"novation\">Perjanjian Novation<\/option>\n                <option value=\"nda\">Perjanjian Tanpa Pendedahan (NDA)<\/option>\n                <option value=\"aku_janji\">Surat Aku Janji Dan Tanggung Rugi<\/option>\n                <option value=\"loa\">Letter of Award<\/option>\n                <option value=\"lain_perjanjian\">Lain-lain Perjanjian<\/option>\n          <\/select>\n        <\/div>\n\n        <button id=\"goJenisCTA\" class=\"es-btn\" disabled>Setem Sekarang<\/button>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  const sel = document.getElementById(\"jenisDocCTA\");\n  const btn = document.getElementById(\"goJenisCTA\");\n  if (!sel || !btn) return;\n\n  function getInfo(){\n    const seg = window.location.pathname.split('\/').filter(Boolean);\n\n    \/\/ support \/stage\/ subfolder\n    const basePrefix = (seg[0] === 'stage') ? '\/stage' : '';\n\n    \/\/ language segment index (after stage)\n    const langIndex = (seg[0] === 'stage') ? 1 : 0;\n    const lang = (seg[langIndex] || 'ms').toLowerCase();\n\n    return { basePrefix, lang };\n  }\n\n  function buildBaseUrl(){\n    const origin = window.location.origin;\n    const { basePrefix, lang } = getInfo();\n\n    const pathMap = {\n      ms: \"\/ms\/duti-setem\/\",\n      en: \"\/en\/stamp-duty\/\"\n    };\n\n    return origin + basePrefix + (pathMap[lang] || pathMap.ms);\n  }\n\n  function sync(){\n    btn.disabled = !sel.value;\n  }\n\n  sel.addEventListener(\"change\", sync);\n\n  btn.addEventListener(\"click\", function(e){\n    e.preventDefault();\n    if(!sel.value) return;\n\n    const url = new URL(buildBaseUrl());\n    url.searchParams.set(\"jenis\", sel.value);\n    window.location.href = url.toString();\n  });\n\n  sync();\n});\n<\/script>\n\n\n\n<\/div><div class=\"bde-code-block-7196-115 bde-code-block\">\n\n  <style>\n.es-wa-float{\n  position: fixed;\n  right: 18px;\n  bottom: 18px;\n  z-index: 9999;\n  text-decoration: none;\n}\n\n.es-wa-btn{\n  width: 56px;\n  height: 56px;\n  border-radius: 999px;\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n\n  background: #25D366;\n  color: #fff;\n\n  box-shadow: 0 12px 26px rgba(0,0,0,.18);\n  border: 1px solid rgba(0,0,0,.06);\n\n  transition: transform .18s ease, box-shadow .18s ease, filter .18s ease;\n}\n\n.es-wa-btn svg{\n  width: 26px;\n  height: 26px;\n  display:block;\n}\n\n@media (hover:hover){\n  .es-wa-float:hover .es-wa-btn{\n    transform: translateY(-2px);\n    box-shadow: 0 16px 34px rgba(0,0,0,.22);\n    filter: brightness(1.02);\n  }\n}\n\n@media (max-width: 768px){\n  .es-wa-float{ right: 14px; bottom: 14px; }\n  .es-wa-btn{ width: 52px; height: 52px; }\n}\n\n\/* reduce motion *\/\n@media (prefers-reduced-motion: reduce){\n  .es-wa-btn{ transition:none; }\n}\n<\/style>\n\n<a class=\"es-wa-float\" href=\"https:\/\/wa.me\/60194589417?text=Hi\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Chat di WhatsApp\">\n  <span class=\"es-wa-btn\" aria-hidden=\"true\">\n    <!-- Bootstrap Icons: whatsapp -->\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"currentColor\" aria-hidden=\"true\">\n      <path d=\"M13.601 2.326A7.85 7.85 0 0 0 7.994 0C3.627 0 .068 3.558.064 7.926c0 1.399.366 2.76 1.057 3.965L0 16l4.204-1.102a7.9 7.9 0 0 0 3.79.965h.004c4.368 0 7.926-3.558 7.93-7.93A7.9 7.9 0 0 0 13.6 2.326zM7.994 14.521a6.6 6.6 0 0 1-3.356-.92l-.24-.144-2.494.654.666-2.433-.156-.251a6.56 6.56 0 0 1-1.007-3.505c0-3.626 2.957-6.584 6.591-6.584a6.56 6.56 0 0 1 4.66 1.931 6.56 6.56 0 0 1 1.928 4.66c-.004 3.639-2.961 6.592-6.592 6.592m3.615-4.934c-.197-.099-1.17-.578-1.353-.646-.182-.065-.315-.099-.445.099-.133.197-.513.646-.627.775-.114.133-.232.148-.43.05-.197-.1-.836-.308-1.592-.985-.59-.525-.985-1.175-1.103-1.372-.114-.198-.011-.304.088-.403.087-.088.197-.232.296-.346.1-.114.133-.198.198-.33.065-.134.034-.248-.015-.347-.05-.099-.445-1.076-.612-1.47-.16-.389-.323-.335-.445-.34-.114-.007-.247-.007-.38-.007a.73.73 0 0 0-.529.247c-.182.198-.691.677-.691 1.654s.71 1.916.81 2.049c.098.133 1.394 2.132 3.383 2.992.47.205.84.326 1.129.418.475.152.904.129 1.246.08.38-.058 1.171-.48 1.338-.943.164-.464.164-.86.114-.943-.049-.084-.182-.133-.38-.232\"\/>\n    <\/svg>\n  <\/span>\n<\/a>\n\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Help Center Email hi@esetem.my Operating Hours: 9:00 AM \u2013 6:00 PM Monday \u2013 Friday (Except public holidays) WhatsApp Chat on WhatsApp Operating Hours: 9:00 AM \u2013 6:00 PM Monday \u2013 Friday (Except public holidays) Fill the Form Submit Form Now Complete the form, and we will contact you as soon as possible for further assistance. [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-7196","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/pages\/7196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/comments?post=7196"}],"version-history":[{"count":2,"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/pages\/7196\/revisions"}],"predecessor-version":[{"id":7741,"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/pages\/7196\/revisions\/7741"}],"wp:attachment":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/media?parent=7196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}