{"id":504,"date":"2024-07-15T06:17:40","date_gmt":"2024-07-15T06:17:40","guid":{"rendered":"https:\/\/estamping.my\/?page_id=504"},"modified":"2026-06-09T17:12:45","modified_gmt":"2026-06-09T09:12:45","slug":"terma-perkhidmatan","status":"publish","type":"page","link":"https:\/\/esetem.my\/ms\/terma-perkhidmatan\/","title":{"rendered":"Terma Perkhidmatan"},"content":{"rendered":"<section class=\"bde-section-504-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-code-block-504-155 bde-code-block\">\n\n  <style>\n  @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&display=swap');\n\n  \/* 1. CONTAINER UTAMA *\/\n  .es-legal-wrapper {\n    font-family: 'Inter', sans-serif;\n    background-color: #ffffff;\n    color: #1f2937;\n    line-height: 1.6;\n    padding: 40px 20px;\n    max-width: 900px;\n    margin: 0 auto;\n  }\n\n  .es-card {\n    background: #ffffff;\n    padding: 60px 50px;\n    border-radius: 16px;\n    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -1px rgba(0, 0, 0, 0.03);\n    border: 1px solid #e5e7eb;\n  }\n\n  \/* 2. LANGUAGE TOGGLE (TAB) *\/\n  .es-lang-switch {\n    display: flex;\n    justify-content: center;\n    margin-bottom: 40px;\n    background: #f1f5f9;\n    padding: 6px;\n    border-radius: 12px;\n    width: fit-content;\n    margin-left: auto;\n    margin-right: auto;\n  }\n\n  .es-lang-btn {\n    padding: 10px 24px;\n    border: none;\n    background: transparent;\n    cursor: pointer;\n    font-family: 'Inter', sans-serif;\n    font-weight: 600;\n    font-size: 13px;\n    color: #64748b;\n    border-radius: 8px;\n    transition: all 0.2s ease;\n  }\n\n  .es-lang-btn:hover {\n    color: #334155;\n  }\n\n  .es-lang-btn.active {\n    background: #ffffff;\n    color: #2F2F82; \/* Warna Brand *\/\n    box-shadow: 0 2px 4px rgba(0,0,0,0.05);\n  }\n\n  \/* 3. TYPOGRAPHY *\/\n  .es-title {\n    font-size:18px !important;\n    font-weight: 700;\n    text-align: center;\n    margin-bottom: 40px;\n    color: #111827;\n    letter-spacing: normal;\n    text-transform: uppercase;\n  }\n\n  .es-section-title {\n    font-size: 16px !important;\n    font-weight: 700;\n    margin-top: 35px;\n    margin-bottom: 15px;\n    color: #111827;\n    border-bottom: 1px solid #f3f4f6;\n    padding-bottom: 10px;\n    text-transform: uppercase;\n  }\n\n  \/* 4. LIST STYLES *\/\n  .es-list {\n    list-style: none;\n    padding: 0;\n    margin: 0;\n  }\n\n  .es-list-item {\n    display: flex;\n    align-items: baseline;\n    margin-bottom: 12px;\n    font-size: 15px;\n    color: #374151;\n    text-align: justify;\n  }\n\n  .es-num {\n    font-weight: 600;\n    color: #111827;\n    min-width: 40px;\n    flex-shrink: 0;\n  }\n\n  \/* Sub-bullets (dot points) *\/\n  .es-sub-list {\n    list-style-type: disc;\n    padding-left: 20px;\n    margin-top: 8px;\n    color: #4b5563;\n  }\n\n  .es-sub-list li {\n    margin-bottom: 6px;\n    padding-left: 5px;\n  }\n\n  .es-link {\n    color: #2F2F82;\n    text-decoration: none;\n    font-weight: 600;\n  }\n  .es-link:hover { text-decoration: underline; }\n\n  \/* 5. UTILS *\/\n  .hidden { display: none; }\n\n  \/* Mobile Responsive *\/\n  @media (max-width: 600px) {\n    .es-card { padding: 30px 20px; }\n    .es-title { font-size: 14px !important; }\n    .es-num { min-width: 35px; }\n  }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"es-legal-wrapper\">\n  \n  <div class=\"es-card\">\n    <!-- Language Toggle -->\n    <div class=\"es-lang-switch\">\n      <button class=\"es-lang-btn active\" onclick=\"switchLang('ms')\">Bahasa Melayu<\/button>\n      <button class=\"es-lang-btn\" onclick=\"switchLang('en')\">English<\/button>\n    <\/div>\n\n    <!-- CONTENT: BAHASA MELAYU -->\n    <div id=\"content-ms\">\n      <h1 class=\"es-title\">VERSI BAHASA MELAYU \u2013 TERMA PERKHIDMATAN<\/h1>\n\n      <!-- 1 -->\n      <h2 class=\"es-section-title\">1. PENGENALAN<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">1.1<\/span><span>Selamat datang ke eSetem yang boleh diakses di <a href=\"https:\/\/www.esetem.my\/\" class=\"es-link\">https:\/\/www.eSetem.my<\/a> (\"Laman Web\").<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">1.2<\/span><span>Sila baca Terma Perkhidmatan ini dengan teliti sebelum menggunakan Laman Web atau mana-mana perkhidmatan yang disediakan oleh eSetem Services (No. Pendaftaran: 202503288707 \/ MA0338115-T) termasuk anak syarikat dan entiti berkaitan (\"eSetem\", \"kami\", atau \"pihak kami\").<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">1.3<\/span><span>Dengan mengakses atau menggunakan Laman Web dan perkhidmatan kami, anda (\"Pengguna\" atau \"anda\") bersetuju untuk terikat dengan Terma ini.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">1.4<\/span><span>Jika anda tidak bersetuju dengan mana-mana bahagian Terma ini, anda diminta menghentikan penggunaan Laman Web dan perkhidmatan kami dengan serta-merta.<\/span><\/li>\n      <\/ul>\n\n      <!-- 2 -->\n      <h2 class=\"es-section-title\">2. TAFSIRAN<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">2.1<\/span>\n          <div>\n            \"Perkhidmatan\" bermaksud perkhidmatan digital dalam talian yang disediakan oleh eSetem, termasuk tetapi tidak terhad kepada:\n            <ul class=\"es-sub-list\">\n              <li>Pengurusan penyeteman dokumen<\/li>\n              <li>Pemprosesan duti setem<\/li>\n              <li>Kalkulator duti setem<\/li>\n              <li>Penjejakan status pesanan secara masa nyata (real-time)<\/li>\n              <li>Sokongan pelanggan<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.2<\/span><span>\"Penyeteman Dokumen\" bermaksud proses penyeteman dokumen rasmi mengikut peraturan dan peruntukan Lembaga Hasil Dalam Negeri Malaysia (LHDNM).<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.3<\/span><span>\"Pengguna\" bermaksud mana-mana individu atau entiti yang menggunakan Laman Web atau Perkhidmatan eSetem.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.4<\/span><span>\"Dokumen\" bermaksud sebarang dokumen sah yang memerlukan duti setem di bawah Akta Setem 1949.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.5<\/span><span>\"LHDNM\" bermaksud Lembaga Hasil Dalam Negeri Malaysia.<\/span><\/li>\n      <\/ul>\n\n      <!-- 3 -->\n      <h2 class=\"es-section-title\">3. SKOP PERKHIDMATAN<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">3.1<\/span><span>eSetem bertindak sebagai pihak ketiga\/perantara dalam pengurusan penyeteman dokumen dan pemprosesan duti setem berdasarkan maklumat dan dokumen yang dibekalkan oleh Pengguna.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">3.2<\/span>\n          <div>\n            Skop Perkhidmatan termasuk tetapi tidak terhad kepada:\n            <ul class=\"es-sub-list\">\n              <li>Semakan dokumen sebelum dikemukakan kepada LHDNM<\/li>\n              <li>Penyediaan dan penghantaran data ke sistem LHDNM<\/li>\n              <li>Penyimpanan salinan digital dokumen yang telah disetem<\/li>\n              <li>Penjejakan status pesanan secara masa nyata (real-time) melalui portal\/dasbord Pengguna<\/li>\n              <li>Bantuan dan sokongan pelanggan<\/li>\n              <li>Akses kepada kalkulator duti setem<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">3.3<\/span><span>Penafian: eSetem bukan agensi kerajaan dan bukan wakil rasmi LHDNM. Kami beroperasi berdasarkan peraturan dan garis panduan rasmi yang diterbitkan oleh LHDNM.<\/span><\/li>\n      <\/ul>\n\n      <!-- 4 -->\n      <h2 class=\"es-section-title\">4. AKAUN DAN MAKLUMAT PENGGUNA<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">4.1<\/span><span>Pengguna bertanggungjawab memberikan maklumat yang benar, tepat, terkini dan lengkap semasa membuat permohonan atau mendaftar akaun.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">4.2<\/span><span>Pengguna bertanggungjawab sepenuhnya ke atas kerahsiaan akaun dan kata laluan (jika berkenaan) serta semua aktiviti yang berlaku di bawah akaun tersebut.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">4.3<\/span><span>Penggunaan Laman Web dan Perkhidmatan bagi tujuan yang menyalahi undang-undang, penipuan, atau yang boleh menjejaskan keselamatan sistem adalah dilarang sama sekali.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">4.4<\/span><span>eSetem tidak bertanggungjawab terhadap sebarang kesilapan pemprosesan yang berpunca daripada maklumat tidak tepat, tidak lengkap atau mengelirukan yang diberikan oleh Pengguna.<\/span><\/li>\n      <\/ul>\n\n      <!-- 5 -->\n      <h2 class=\"es-section-title\">5. BAYARAN DAN KOS<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">5.1<\/span>\n          <div>\n            Setiap permohonan akan dikenakan caj yang merangkumi:\n            <ul class=\"es-sub-list\">\n              <li>Fi pemprosesan dokumen oleh eSetem<\/li>\n              <li>Jumlah duti setem rasmi mengikut kadar LHDNM<\/li>\n              <li>Penalti lewat setem (jika berkenaan) sebagaimana dikenakan oleh LHDNM<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">5.2<\/span>\n          <div>\n            Kaedah pembayaran yang diterima adalah seperti berikut:\n            <ul class=\"es-sub-list\">\n              <li>FPX (Financial Process Exchange)<\/li>\n              <li>Kad kredit dan kad debit<\/li>\n              <li>DuitNow QR<\/li>\n              <li>Pemindahan bank dalam talian (online banking)<\/li>\n              <li>Pemindahan bank luar talian (over-the-counter)<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">5.3<\/span><span>Semua pembayaran adalah muktamad dan tidak boleh dibatalkan setelah pemprosesan bermula.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">5.4<\/span>\n          <div>\n            Polisi Bayaran Balik:\n            <ul class=\"es-sub-list\" style=\"list-style-type: none; padding-left: 0;\">\n              <li style=\"display:flex; gap:10px;\"><span>(a)<\/span> <span>Bayaran balik hanya akan dipertimbangkan jika kesilapan jelas berpunca daripada pihak kami dan tidak dapat diperbetulkan melalui pemprosesan semula.<\/span><\/li>\n              <li style=\"display:flex; gap:10px;\"><span>(b)<\/span> <span>Caj transaksi pihak ketiga (seperti caj gateway pembayaran atau caj bank) tidak akan dikembalikan.<\/span><\/li>\n              <li style=\"display:flex; gap:10px;\"><span>(c)<\/span> <span>Permohonan bayaran balik hendaklah dibuat secara bertulis dalam tempoh empat belas (14) hari daripada tarikh transaksi.<\/span><\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n      <\/ul>\n\n      <!-- 6 -->\n      <h2 class=\"es-section-title\">6. PENJEJAKAN STATUS PESANAN REAL-TIME<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">6.1<\/span><span>Pengguna boleh menjejak status permohonan duti setem secara masa nyata melalui portal atau dasbord yang disediakan di Laman Web.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">6.2<\/span>\n          <div>\n            Sistem penjejakan boleh memaparkan, antara lain:\n            <ul class=\"es-sub-list\">\n              <li>Status semasa permohonan (contoh: diterima, dalam semakan, dihantar ke LHDNM, diluluskan, selesai)<\/li>\n              <li>Anggaran masa siap (jika berkenaan)<\/li>\n              <li>Notifikasi berkaitan kemas kini status melalui e-mel atau saluran lain yang disokong<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">6.3<\/span><span>Walaupun kami berusaha untuk mengemas kini status secara segera, ketepatan masa sebenar adalah tertakluk kepada sistem pihak ketiga seperti LHDNM dan penyedia infrastruktur.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">6.4<\/span><span>Pengguna digalakkan menyemak status dari semasa ke semasa dan menghubungi kami sekiranya terdapat sebarang keraguan.<\/span><\/li>\n      <\/ul>\n\n      <!-- 7 -->\n      <h2 class=\"es-section-title\">7. MASA PEMPROSESAN<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">7.1<\/span>\n          <div>\n            Masa pemprosesan bergantung kepada antara lain:\n            <ul class=\"es-sub-list\">\n              <li>Ketepatan dan kelengkapan dokumen yang dikemukakan Pengguna<\/li>\n              <li>Masa pemprosesan oleh LHDNM<\/li>\n              <li>Cuti umum, hujung minggu dan hari tidak bekerja<\/li>\n              <li>Isu teknikal atau gangguan sistem di luar kawalan eSetem<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">7.2<\/span><span>Anggaran masa pemprosesan yang dipaparkan adalah untuk tujuan makluman sahaja dan tidak mengikat eSetem.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">7.3<\/span><span>eSetem tidak akan bertanggungjawab terhadap sebarang kelewatan yang berpunca daripada pihak ketiga termasuk LHDNM.<\/span><\/li>\n      <\/ul>\n\n      <!-- 8 -->\n      <h2 class=\"es-section-title\">8. PRIVASI DAN DATA PERIBADI<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">8.1<\/span><span>Data peribadi Pengguna akan diproses selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA) dan Dasar Privasi eSetem yang berkuat kuasa dari semasa ke semasa.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">8.2<\/span>\n          <div>\n            Data tidak akan dijual atau didedahkan kepada pihak ketiga tanpa kebenaran, kecuali:\n            <ul class=\"es-sub-list\">\n              <li>Jika diwajibkan oleh undang-undang atau pihak berkuasa yang kompeten<\/li>\n              <li>Jika perlu untuk pemprosesan dengan LHDNM dan pihak berkaitan lain bagi tujuan penyeteman<\/li>\n              <li>Jika Pengguna memberikan persetujuan yang jelas<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">8.3<\/span><span>Pengguna mempunyai hak untuk meminta akses, pembetulan dan pengemaskinian terhadap data peribadi mereka tertakluk kepada prosedur yang ditetapkan.<\/span><\/li>\n      <\/ul>\n\n      <!-- 9 -->\n      <h2 class=\"es-section-title\">9. KALKULATOR DUTI SETEM \u2013 PENAFIAN<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">9.1<\/span><span>Kalkulator duti setem disediakan untuk tujuan anggaran sahaja berdasarkan peraturan dan kadar yang berkuat kuasa.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">9.2<\/span><span>Kalkulator ini bukan pengiraan rasmi dan bukan nasihat undang-undang, cukai atau kewangan.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">9.3<\/span><span>eSetem tidak bertanggungjawab ke atas sebarang kerugian atau kerosakan yang timbul akibat kebergantungan kepada keputusan kalkulator tersebut.<\/span><\/li>\n      <\/ul>\n\n      <!-- 10 -->\n      <h2 class=\"es-section-title\">10. HARTA INTELEK<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">10.1<\/span><span>Semua kandungan di Laman Web termasuk tetapi tidak terhad kepada teks, logo, grafik, ikon, imej dan perisian adalah hak milik eSetem atau pemberi lesen yang sah.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">10.2<\/span><span>Sebarang penggunaan, penyalinan, penerbitan semula atau pengubahsuaian tanpa kebenaran bertulis terlebih dahulu adalah dilarang.<\/span><\/li>\n      <\/ul>\n\n      <!-- 11 -->\n      <h2 class=\"es-section-title\">11. HAD LIABILITI<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">11.1<\/span><span>eSetem tidak menjamin bahawa Laman Web dan Perkhidmatan akan sentiasa bebas daripada gangguan, ralat, virus atau akses tanpa kebenaran.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">11.2<\/span><span>eSetem tidak akan bertanggungjawab ke atas sebarang kerugian atau kerosakan langsung, tidak langsung, sampingan atau berbangkit yang timbul daripada penggunaan atau ketidakupayaan menggunakan Laman Web atau Perkhidmatan.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">11.3<\/span><span>Liabiliti maksimum eSetem, jika ada, akan terhad kepada jumlah fi pemprosesan yang dibayar oleh Pengguna bagi permohonan yang berkaitan.<\/span><\/li>\n      <\/ul>\n\n      <!-- 12 -->\n      <h2 class=\"es-section-title\">12. PENAMATAN<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">12.1<\/span>\n          <div>\n            eSetem berhak menamatkan atau menggantung akses Pengguna kepada Laman Web atau Perkhidmatan jika:\n            <ul class=\"es-sub-list\">\n              <li>Pengguna melanggar mana-mana Terma ini<\/li>\n              <li>Terdapat aduan sah daripada pihak ketiga<\/li>\n              <li>Berlaku aktiviti mencurigakan, penipuan atau penyalahgunaan sistem<\/li>\n              <li>Dikehendaki oleh undang-undang atau pihak berkuasa<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n      <\/ul>\n\n      <!-- 13 -->\n      <h2 class=\"es-section-title\">13. PINDAAN TERMA<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">13.1<\/span><span>eSetem berhak meminda, mengubah atau mengemas kini Terma ini pada bila-bila masa.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">13.2<\/span><span>Sebarang pindaan akan diterbitkan di Laman Web dan berkuat kuasa serta-merta selepas diterbitkan, melainkan dinyatakan sebaliknya.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">13.3<\/span><span>Penggunaan berterusan Laman Web dan Perkhidmatan selepas pindaan dianggap sebagai penerimaan Pengguna terhadap Terma yang telah dipinda.<\/span><\/li>\n      <\/ul>\n\n      <!-- 14 -->\n      <h2 class=\"es-section-title\">14. UNDANG-UNDANG DAN BIDANG KUASA<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">14.1<\/span><span>Terma ini ditadbir oleh dan ditafsirkan selaras dengan undang-undang Malaysia.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">14.2<\/span><span>Sebarang pertikaian akan tertakluk kepada bidang kuasa eksklusif mahkamah di Malaysia.<\/span><\/li>\n      <\/ul>\n\n      <!-- 15 -->\n      <h2 class=\"es-section-title\">15. KOMUNIKASI RASMI<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">15.1<\/span>\n          <div>\n            Sebarang notis, pertanyaan atau aduan rasmi hendaklah dihantar kepada:<br><br>\n            <strong>E-mel:<\/strong> <a href=\"mailto:hi@esetem.my\" class=\"es-link\">hi@esetem.my<\/a><br>\n            <strong>Waktu Operasi:<\/strong> Isnin \u2013 Jumaat, 9:00 pagi \u2013 6:00 petang (kecuali cuti umum)<br><br>\n            <strong>Tarikh kemas kini terakhir:<\/strong> 10 Januari 2026.\n          <\/div>\n        <\/li>\n      <\/ul>\n    <\/div>\n\n    <!-- CONTENT: ENGLISH -->\n    <div id=\"content-en\" class=\"hidden\">\n      <h1 class=\"es-title\">ENGLISH VERSION \u2013 TERMS OF SERVICE<\/h1>\n\n      <!-- 1 -->\n      <h2 class=\"es-section-title\">1. INTRODUCTION<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">1.1<\/span><span>Welcome to eSetem, accessible at <a href=\"https:\/\/www.esetem.my\/\" class=\"es-link\">https:\/\/www.eSetem.my<\/a> (\"Website\").<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">1.2<\/span><span>Please read these Terms of Service carefully before using the Website or any services provided by eSetem Services (Registration No.: 202503288707 \/ MA0338115-T), including its subsidiaries and related entities (\"eSetem\", \"we\", or \"our\").<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">1.3<\/span><span>By accessing or using the Website and our services, you (\"User\" or \"you\") agree to be bound by these Terms.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">1.4<\/span><span>If you do not agree with any part of these Terms, you are required to immediately cease using the Website and our services.<\/span><\/li>\n      <\/ul>\n\n      <!-- 2 -->\n      <h2 class=\"es-section-title\">2. INTERPRETATION<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">2.1<\/span>\n          <div>\n            \"Services\" means the online digital services provided by eSetem, including but not limited to:\n            <ul class=\"es-sub-list\">\n              <li>Document stamping management<\/li>\n              <li>Stamp duty processing<\/li>\n              <li>Stamp duty calculator<\/li>\n              <li>Real-time order status tracking<\/li>\n              <li>Customer support<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.2<\/span><span>\"Document Stamping\" means the process of stamping official documents in accordance with the rules and provisions of the Inland Revenue Board of Malaysia (LHDNM).<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.3<\/span><span>\"User\" means any individual or entity that uses the Website or eSetem\u2019s Services.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.4<\/span><span>\"Document\" means any valid document that is subject to stamp duty under the Stamp Act 1949.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">2.5<\/span><span>\"LHDNM\" means the Inland Revenue Board of Malaysia.<\/span><\/li>\n      <\/ul>\n\n      <!-- 3 -->\n      <h2 class=\"es-section-title\">3. SCOPE OF SERVICES<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">3.1<\/span><span>eSetem acts as a third-party\/intermediary in the management of document stamping and stamp duty processing based on the information and documents provided by the User.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">3.2<\/span>\n          <div>\n            The scope of Services includes but is not limited to:\n            <ul class=\"es-sub-list\">\n              <li>Document review prior to submission to LHDNM<\/li>\n              <li>Preparation and submission of data to LHDNM\u2019s system<\/li>\n              <li>Storage of digital copies of stamped documents<\/li>\n              <li>Real-time tracking of order status via the User portal\/dashboard<\/li>\n              <li>Customer assistance and support<\/li>\n              <li>Access to the stamp duty calculator<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">3.3<\/span><span>Disclaimer: eSetem is not a government agency and is not an official representative of LHDNM. We operate based on the official rules and guidelines issued by LHDNM.<\/span><\/li>\n      <\/ul>\n\n      <!-- 4 -->\n      <h2 class=\"es-section-title\">4. USER ACCOUNT AND INFORMATION<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">4.1<\/span><span>Users are responsible for providing true, accurate, current and complete information when submitting applications or registering an account.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">4.2<\/span><span>Users are fully responsible for maintaining the confidentiality of their account and password (where applicable) and for all activities that occur under their account.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">4.3<\/span><span>The use of the Website and Services for any unlawful, fraudulent, or system-compromising purposes is strictly prohibited.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">4.4<\/span><span>eSetem shall not be liable for any processing errors arising from inaccurate, incomplete or misleading information provided by the User.<\/span><\/li>\n      <\/ul>\n\n      <!-- 5 -->\n      <h2 class=\"es-section-title\">5. FEES AND CHARGES<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">5.1<\/span>\n          <div>\n            Each application will be subject to charges comprising:\n            <ul class=\"es-sub-list\">\n              <li>Document processing fees charged by eSetem<\/li>\n              <li>Official stamp duty amount as prescribed by LHDNM<\/li>\n              <li>Late stamping penalty (if applicable) as imposed by LHDNM<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">5.2<\/span>\n          <div>\n            The following payment methods are accepted:\n            <ul class=\"es-sub-list\">\n              <li>FPX (Financial Process Exchange)<\/li>\n              <li>Credit card and debit card<\/li>\n              <li>DuitNow QR<\/li>\n              <li>Online bank transfer (internet banking)<\/li>\n              <li>Offline bank transfer (over-the-counter)<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">5.3<\/span><span>All payments are final and cannot be cancelled once processing has commenced.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">5.4<\/span>\n          <div>\n            Refund Policy:\n            <ul class=\"es-sub-list\" style=\"list-style-type: none; padding-left: 0;\">\n              <li style=\"display:flex; gap:10px;\"><span>(a)<\/span> <span>Refunds will only be considered if an error is clearly attributable to us and cannot be rectified through reprocessing.<\/span><\/li>\n              <li style=\"display:flex; gap:10px;\"><span>(b)<\/span> <span>Third-party transaction charges (such as payment gateway or bank charges) are non-refundable.<\/span><\/li>\n              <li style=\"display:flex; gap:10px;\"><span>(c)<\/span> <span>Requests for refunds must be submitted in writing within fourteen (14) days from the date of the transaction.<\/span><\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n      <\/ul>\n\n      <!-- 6 -->\n      <h2 class=\"es-section-title\">6. REAL-TIME ORDER STATUS TRACKING<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">6.1<\/span><span>Users may track the status of their stamp duty applications in real-time via the portal or dashboard provided on the Website.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">6.2<\/span>\n          <div>\n            The tracking system may display, among others:\n            <ul class=\"es-sub-list\">\n              <li>Current application status (e.g. received, under review, submitted to LHDNM, approved, completed)<\/li>\n              <li>Estimated completion time (where applicable)<\/li>\n              <li>Notifications on status updates via email or other supported channels<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">6.3<\/span><span>While we endeavour to update statuses promptly, true real-time accuracy is subject to third-party systems such as LHDNM and infrastructure providers.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">6.4<\/span><span>Users are encouraged to check their status from time to time and contact us if there are any concerns.<\/span><\/li>\n      <\/ul>\n\n      <!-- 7 -->\n      <h2 class=\"es-section-title\">7. PROCESSING TIME<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">7.1<\/span>\n          <div>\n            Processing time depends, among others, on:\n            <ul class=\"es-sub-list\">\n              <li>Accuracy and completeness of the documents submitted by the User<\/li>\n              <li>Processing time taken by LHDNM<\/li>\n              <li>Public holidays, weekends and non-business days<\/li>\n              <li>Technical issues or system disruptions beyond eSetem\u2019s control<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">7.2<\/span><span>Any estimated processing time provided is for informational purposes only and is not binding on eSetem.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">7.3<\/span><span>eSetem shall not be liable for any delay attributable to third parties, including LHDNM.<\/span><\/li>\n      <\/ul>\n\n      <!-- 8 -->\n      <h2 class=\"es-section-title\">8. PRIVACY AND PERSONAL DATA<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">8.1<\/span><span>Users\u2019 personal data will be processed in accordance with the Personal Data Protection Act 2010 (PDPA) and eSetem\u2019s Privacy Policy as may be in force from time to time.<\/span><\/li>\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">8.2<\/span>\n          <div>\n            Data will not be sold or disclosed to third parties without consent, except:\n            <ul class=\"es-sub-list\">\n              <li>Where required by law or competent authority<\/li>\n              <li>Where necessary for processing with LHDNM and other relevant parties for stamping purposes<\/li>\n              <li>Where the User has given explicit consent<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">8.3<\/span><span>Users have the right to request access to, correction and updating of their personal data subject to prescribed procedures.<\/span><\/li>\n      <\/ul>\n\n      <!-- 9 -->\n      <h2 class=\"es-section-title\">9. STAMP DUTY CALCULATOR \u2013 DISCLAIMER<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">9.1<\/span><span>The stamp duty calculator is provided for estimation purposes only, based on applicable rules and prevailing rates.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">9.2<\/span><span>The calculator does not constitute an official calculation nor legal, tax or financial advice.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">9.3<\/span><span>eSetem shall not be liable for any loss or damage arising from reliance on the calculator results.<\/span><\/li>\n      <\/ul>\n\n      <!-- 10 -->\n      <h2 class=\"es-section-title\">10. INTELLECTUAL PROPERTY<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">10.1<\/span><span>All content on the Website, including but not limited to text, logos, graphics, icons, images and software, is the property of eSetem or its lawful licensors.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">10.2<\/span><span>Any use, reproduction, republication or modification without prior written consent is prohibited.<\/span><\/li>\n      <\/ul>\n\n      <!-- 11 -->\n      <h2 class=\"es-section-title\">11. LIMITATION OF LIABILITY<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">11.1<\/span><span>eSetem does not warrant that the Website and Services will always be free from interruption, errors, viruses or unauthorised access.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">11.2<\/span><span>eSetem shall not be liable for any direct, indirect, incidental or consequential loss or damage arising from the use of or inability to use the Website or Services.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">11.3<\/span><span>The maximum liability of eSetem, if any, shall be limited to the amount of processing fees paid by the User for the relevant application.<\/span><\/li>\n      <\/ul>\n\n      <!-- 12 -->\n      <h2 class=\"es-section-title\">12. TERMINATION<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">12.1<\/span>\n          <div>\n            eSetem reserves the right to terminate or suspend a User\u2019s access to the Website or Services if:\n            <ul class=\"es-sub-list\">\n              <li>The User breaches any of these Terms<\/li>\n              <li>There is a valid complaint from a third party<\/li>\n              <li>Suspicious, fraudulent or abusive activities are detected<\/li>\n              <li>Required by law or authorities<\/li>\n            <\/ul>\n          <\/div>\n        <\/li>\n      <\/ul>\n\n      <!-- 13 -->\n      <h2 class=\"es-section-title\">13. AMENDMENT OF TERMS<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">13.1<\/span><span>eSetem reserves the right to amend, modify or update these Terms at any time.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">13.2<\/span><span>Any amendments will be published on the Website and shall take effect immediately upon publication, unless stated otherwise.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">13.3<\/span><span>Continued use of the Website and Services after such amendments shall constitute the User\u2019s acceptance of the revised Terms.<\/span><\/li>\n      <\/ul>\n\n      <!-- 14 -->\n      <h2 class=\"es-section-title\">14. GOVERNING LAW AND JURISDICTION<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\"><span class=\"es-num\">14.1<\/span><span>These Terms shall be governed by and construed in accordance with the laws of Malaysia.<\/span><\/li>\n        <li class=\"es-list-item\"><span class=\"es-num\">14.2<\/span><span>Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.<\/span><\/li>\n      <\/ul>\n\n      <!-- 15 -->\n      <h2 class=\"es-section-title\">15. OFFICIAL COMMUNICATION<\/h2>\n      <ul class=\"es-list\">\n        <li class=\"es-list-item\">\n          <span class=\"es-num\">15.1<\/span>\n          <div>\n            Any official notice, enquiry or complaint shall be directed to:<br><br>\n            <strong>Email:<\/strong> <a href=\"mailto:hi@esetem.my\" class=\"es-link\">hi@esetem.my<\/a><br>\n            <strong>Operating Hours:<\/strong> Monday \u2013 Friday, 9:00 a.m. \u2013 6:00 p.m. (excluding public holidays)<br><br>\n            <strong>Last updated:<\/strong> 10 January 2026.\n          <\/div>\n        <\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n\n<\/div>\n\n<script>\nfunction switchLang(lang) {\n  const contentMs = document.getElementById('content-ms');\n  const contentEn = document.getElementById('content-en');\n  const btns = document.querySelectorAll('.es-lang-btn');\n\n  \/\/ Switch content visibility\n  if (lang === 'ms') {\n    contentMs.classList.remove('hidden');\n    contentEn.classList.add('hidden');\n    btns[0].classList.add('active'); \/\/ Button 0 is Malay\n    btns[1].classList.remove('active'); \/\/ Button 1 is English\n  } else {\n    contentMs.classList.add('hidden');\n    contentEn.classList.remove('hidden');\n    btns[0].classList.remove('active');\n    btns[1].classList.add('active');\n  }\n}\n<\/script>\n\n<\/body>\n<\/html>\n\n\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Bahasa Melayu English VERSI BAHASA MELAYU \u2013 TERMA PERKHIDMATAN 1. PENGENALAN 1.1Selamat datang ke eSetem yang boleh diakses di https:\/\/www.eSetem.my (&#8220;Laman Web&#8221;). 1.2Sila baca Terma Perkhidmatan ini dengan teliti sebelum menggunakan Laman Web atau mana-mana perkhidmatan yang disediakan oleh eSetem Services (No. Pendaftaran: 202503288707 \/ MA0338115-T) termasuk anak syarikat dan entiti berkaitan (&#8220;eSetem&#8221;, &#8220;kami&#8221;, atau [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-504","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/pages\/504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/comments?post=504"}],"version-history":[{"count":0,"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/pages\/504\/revisions"}],"wp:attachment":[{"href":"https:\/\/esetem.my\/ms\/wp-json\/wp\/v2\/media?parent=504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}