Polisi Bayaran Balik - eSetem<\/title>\n<style>\n @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&display=swap');\n\n \/* 1. CONTAINER & LAYOUT *\/\n .es-policy-wrapper {\n font-family: 'Inter', sans-serif;\n background-color: #ffffff;\n color: #ffffff;\n line-height: 1.6;\n padding: 40px 20px;\n max-width: 800px;\n margin: 0 auto;\n }\n\n .es-card {\n background: #ffffff;\n padding: 60px 50px;\n border-radius: 16px;\n box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -1px rgba(0, 0, 0, 0.03);\n border: 1px solid #e5e7eb;\n }\n\n \/* 2. LANGUAGE TOGGLE (TAB) *\/\n .es-lang-switch {\n display: flex;\n justify-content: center;\n margin-bottom: 40px;\n background: #f1f5f9;\n padding: 6px;\n border-radius: 12px;\n width: fit-content;\n margin-left: auto;\n margin-right: auto;\n }\n\n .es-lang-btn {\n padding: 10px 24px;\n border: none;\n background: transparent;\n cursor: pointer;\n font-family: 'Inter', sans-serif;\n font-weight: 600;\n font-size: 14px;\n color: #64748b;\n border-radius: 8px;\n transition: all 0.2s ease;\n }\n\n .es-lang-btn:hover {\n color: #334155;\n }\n\n .es-lang-btn.active {\n background: #ffffff;\n color: #2F2F82; \/* Warna Brand *\/\n box-shadow: 0 2px 4px rgba(0,0,0,0.05);\n }\n\n \/* 3. TYPOGRAPHY *\/\n .es-title {\n font-size: 18px !important;\n font-weight: 700;\n text-align: center;\n margin-bottom: 10px;\n color: #111827;\n letter-spacing: -0.5px;\n text-transform: uppercase;\n }\n\n .es-subtitle {\n text-align: center;\n font-size: 14px !important;\n color: #6b7280;\n margin-bottom: 40px;\n font-weight: 500;\n }\n\n .es-intro {\n font-size: 15px;\n color: #374151;\n margin-bottom: 30px;\n text-align: justify;\n background: #f8fafc;\n padding: 20px;\n border-radius: 8px;\n border: 1px solid #e2e8f0;\n }\n\n .es-section-title {\n font-size: 18px !important;\n font-weight: 700;\n margin-top: 35px;\n margin-bottom: 15px;\n color: #111827;\n border-bottom: 1px solid #f3f4f6;\n padding-bottom: 10px;\n text-transform: uppercase;\n }\n\n \/* 4. LIST STYLES *\/\n .es-list {\n list-style: none;\n padding: 0;\n margin: 0;\n }\n\n .es-list-item {\n display: flex;\n align-items: baseline;\n margin-bottom: 12px;\n font-size: 15px;\n color: #374151;\n text-align: justify;\n }\n\n .es-num {\n font-weight: 600;\n color: #111827;\n min-width: 40px;\n flex-shrink: 0;\n }\n\n \/* Sub-bullets (dot points) *\/\n .es-sub-list {\n list-style-type: disc;\n padding-left: 20px;\n margin-top: 8px;\n color: #4b5563;\n }\n\n .es-sub-list li {\n margin-bottom: 6px;\n padding-left: 5px;\n }\n\n .es-link {\n color: #2F2F82;\n text-decoration: none;\n font-weight: 600;\n }\n .es-link:hover { text-decoration: underline; }\n\n \/* 5. UTILS *\/\n .hidden { display: none; }\n\n \/* Mobile Responsive *\/\n @media (max-width: 600px) {\n .es-card { padding: 30px 20px; }\n .es-title { font-size: 18px!important; }\n .es-num { min-width: 35px; }\n }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"es-policy-wrapper\">\n \n <div class=\"es-card\">\n \n <div class=\"es-lang-switch\">\n <button class=\"es-lang-btn active\" onclick=\"switchLang('ms')\">Bahasa Melayu<\/button>\n <button class=\"es-lang-btn\" onclick=\"switchLang('en')\">English<\/button>\n <\/div>\n\n \n <div id=\"content-ms\">\n <h1 class=\"es-title\">POLISI BAYARAN BALIK<\/h1>\n <div class=\"es-subtitle\">Terakhir dikemas kini: 10 Januari 2026<\/div>\n \n <div class=\"es-intro\">\n Polisi Bayaran Balik ini menerangkan terma dan syarat berkaitan permohonan bayaran balik bagi perkhidmatan yang disediakan oleh eSetem Services (No. Pendaftaran: 202503288707 \/ MA0338115-T) (\u201ceSetem\u201d, \u201ckami\u201d, \u201ckita\u201d). Dengan menggunakan perkhidmatan eSetem, anda bersetuju dengan Polisi Bayaran Balik ini.\n <\/div>\n\n \n <h2 class=\"es-section-title\">1. PRINSIP UMUM<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">1.1<\/span><span>Semua bayaran yang dibuat kepada eSetem adalah muktamad kecuali dinyatakan sebaliknya dalam Polisi ini.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.2<\/span><span>eSetem menyediakan perkhidmatan pemprosesan dan pengurusan penyeteman dokumen sebagai pihak ketiga berdasarkan maklumat yang dibekalkan oleh Pengguna.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.3<\/span><span>Bayaran yang dibuat meliputi fi pemprosesan, kos operasi, dan\/atau bayaran kepada pihak ketiga.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">2. KELAYAKAN BAYARAN BALIK<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Bayaran balik hanya akan dipertimbangkan dalam situasi berikut:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">2.1<\/span><span>Berlaku kesilapan pemprosesan yang berpunca sepenuhnya daripada pihak eSetem; dan<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.2<\/span><span>Kesilapan tersebut tidak dapat diperbetulkan atau diselesaikan melalui pemprosesan semula; dan<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.3<\/span><span>Permohonan belum atau tidak berjaya diproses ke peringkat kelulusan oleh LHDNM.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">3. SITUASI TIDAK LAYAK BAYARAN BALIK<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Bayaran balik tidak akan diberikan dalam keadaan berikut:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">3.1<\/span><span>Kesilapan atau ketidaklengkapan maklumat\/dokumen yang diberikan oleh Pengguna.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.2<\/span><span>Permohonan telah diproses, dihantar, atau direkodkan dalam sistem LHDNM.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.3<\/span><span>Permohonan dibatalkan oleh Pengguna selepas proses penyeteman dimulakan.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.4<\/span><span>Kelewatan yang berpunca daripada pihak ketiga termasuk tetapi tidak terhad kepada LHDNM, sistem e-Stamp, atau institusi kewangan.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.5<\/span><span>Penalti, denda, atau caj tambahan yang dikenakan oleh LHDNM.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.6<\/span><span>Caj transaksi, caj perbankan, atau caj perkhidmatan pihak ketiga.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">4. SKOP BAYARAN BALIK (JIKA DILULUSKAN)<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">4.1<\/span><span>Jika bayaran balik diluluskan, ia terhad kepada fi pemprosesan eSetem sahaja.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.2<\/span><span>Jumlah duti setem rasmi, caj pihak ketiga, dan caj transaksi tidak akan dikembalikan.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.3<\/span><span>Bayaran balik akan dibuat menggunakan kaedah pembayaran asal atau kaedah lain yang ditentukan oleh eSetem.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">5. PROSES PERMOHONAN BAYARAN BALIK<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">5.1<\/span><span>Permohonan bayaran balik hendaklah dibuat secara bertulis melalui emel rasmi eSetem.<\/span><\/li>\n <li class=\"es-list-item\">\n <span class=\"es-num\">5.2<\/span>\n <div>\n Pengguna perlu menyertakan maklumat berikut:\n <ul class=\"es-sub-list\">\n <li>Nama penuh \/ Nama syarikat<\/li>\n <li>Nombor rujukan permohonan<\/li>\n <li>Bukti bayaran<\/li>\n <li>Sebab permohonan bayaran balik<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">5.3<\/span><span>Semua permohonan akan disemak dalam tempoh 7 hingga 14 hari bekerja.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">6. HAK eSETEM<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <span class=\"es-num\">6.1<\/span>\n <div>\n eSetem berhak untuk:\n <ul class=\"es-sub-list\">\n <li>Menolak sebarang permohonan bayaran balik yang tidak memenuhi syarat;<\/li>\n <li>Menentukan kelayakan dan jumlah bayaran balik;<\/li>\n <li>Meminda Polisi Bayaran Balik ini pada bila-bila masa tanpa notis terlebih dahulu.<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">7. PERUBAHAN POLISI<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">7.1<\/span><span>Polisi Bayaran Balik ini boleh dikemas kini dari semasa ke semasa.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">7.2<\/span><span>Versi terkini akan dipaparkan di laman web rasmi eSetem dan berkuat kuasa serta-merta selepas diterbitkan.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">8. HUBUNGI KAMI<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Untuk sebarang pertanyaan berkaitan Polisi Bayaran Balik, sila hubungi:<br><br>\n <strong>E-mel:<\/strong> <a href=\"mailto:hi@esetem.my\" class=\"es-link\">hi@esetem.my<\/a><br>\n <strong>Waktu Operasi:<\/strong> Isnin \u2013 Jumaat, 9:00 pagi \u2013 6:00 petang\n <\/div>\n <\/li>\n <\/ul>\n <\/div>\n\n \n <div id=\"content-en\" class=\"hidden\">\n <h1 class=\"es-title\">REFUND POLICY<\/h1>\n <div class=\"es-subtitle\">Last updated: 10 January 2026<\/div>\n \n <div class=\"es-intro\">\n This Refund Policy outlines the terms and conditions regarding refund requests for services provided by eSetem Services (Registration No.: 202503288707 \/ MA0338115-T) (\u201ceSetem\u201d, \u201cwe\u201d, \u201cus\u201d). By using eSetem\u2019s services, you agree to this Refund Policy.\n <\/div>\n\n \n <h2 class=\"es-section-title\">1. GENERAL PRINCIPLES<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">1.1<\/span><span>All payments made to eSetem are final unless otherwise stated in this Policy.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.2<\/span><span>eSetem provides document stamping processing and management services as a third party based on information provided by the User.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.3<\/span><span>Payments include processing fees, operational costs, and\/or payments to third parties.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">2. ELIGIBILITY FOR REFUND<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Refunds will only be considered in the following situations:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">2.1<\/span><span>Errors in processing that are entirely attributable to eSetem; and<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.2<\/span><span>The errors cannot be corrected or resolved through reprocessing; and<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.3<\/span><span>The application has not been processed or approved by LHDNM.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">3. NON-REFUNDABLE SITUATIONS<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Refunds will not be provided under the following circumstances:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">3.1<\/span><span>Errors or incomplete information\/documents provided by the User.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.2<\/span><span>Applications that have been processed, submitted, or recorded in LHDNM\u2019s system.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.3<\/span><span>Applications cancelled by the User after the stamping process has begun.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.4<\/span><span>Delays caused by third parties, including but not limited to LHDNM, e-Stamp system, or financial institutions.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.5<\/span><span>Penalties, fines, or additional charges imposed by LHDNM.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.6<\/span><span>Transaction fees, banking fees, or third-party service charges.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">4. SCOPE OF REFUND (IF APPROVED)<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">4.1<\/span><span>If a refund is approved, it is limited to eSetem\u2019s processing fees only.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.2<\/span><span>Official stamp duty, third-party charges, and transaction fees will not be refunded.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.3<\/span><span>Refunds will be made using the original payment method or another method determined by eSetem.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">5. REFUND REQUEST PROCESS<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">5.1<\/span><span>Refund requests must be submitted in writing via eSetem\u2019s official email.<\/span><\/li>\n <li class=\"es-list-item\">\n <span class=\"es-num\">5.2<\/span>\n <div>\n Users must provide the following information:\n <ul class=\"es-sub-list\">\n <li>Full name \/ Company name<\/li>\n <li>Application reference number<\/li>\n <li>Proof of payment<\/li>\n <li>Reason for the refund request<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">5.3<\/span><span>All requests will be reviewed within 7 to 14 working days.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">6. eSETEM\u2019S RIGHTS<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <span class=\"es-num\">6.1<\/span>\n <div>\n eSetem reserves the right to:\n <ul class=\"es-sub-list\">\n <li>Reject any refund requests that do not meet the criteria;<\/li>\n <li>Determine eligibility and refund amount;<\/li>\n <li>Amend this Refund Policy at any time without prior notice.<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">7. POLICY CHANGES<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">7.1<\/span><span>This Refund Policy may be updated from time to time.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">7.2<\/span><span>The latest version will be displayed on eSetem\u2019s official website and will take effect immediately upon publication.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">8. CONTACT US<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n For any enquiries regarding the Refund Policy, please contact:<br><br>\n <strong>Email:<\/strong> <a href=\"mailto:hi@esetem.my\" class=\"es-link\">hi@esetem.my<\/a><br>\n <strong>Operating Hours:<\/strong> Monday \u2013 Friday, 9:00 a.m. \u2013 6:00 p.m.\n <\/div>\n <\/li>\n <\/ul>\n <\/div>\n\n <\/div>\n\n<\/div>\n\n<script>\nfunction switchLang(lang) {\n const contentMs = document.getElementById('content-ms');\n const contentEn = document.getElementById('content-en');\n const btns = document.querySelectorAll('.es-lang-btn');\n\n \/\/ Switch content visibility\n if (lang === 'ms') {\n contentMs.classList.remove('hidden');\n contentEn.classList.add('hidden');\n btns[0].classList.add('active'); \/\/ Button 0 is Malay\n btns[1].classList.remove('active'); \/\/ Button 1 is English\n } else {\n contentMs.classList.add('hidden');\n contentEn.classList.remove('hidden');\n btns[0].classList.remove('active');\n btns[1].classList.add('active');\n }\n}\n<\/script>\n\n<\/body>\n<\/html>\n\n\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Polisi Bayaran Balik – eSetem Bahasa Melayu English POLISI BAYARAN BALIK Terakhir dikemas kini: 10 Januari 2026 Polisi Bayaran Balik ini menerangkan terma dan syarat berkaitan permohonan bayaran balik bagi perkhidmatan yang disediakan oleh eSetem Services (No. Pendaftaran: 202503288707 \/ MA0338115-T) (\u201ceSetem\u201d, \u201ckami\u201d, \u201ckita\u201d). Dengan menggunakan perkhidmatan eSetem, anda bersetuju dengan Polisi Bayaran Balik ini. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-4319","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/pages\/4319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/comments?post=4319"}],"version-history":[{"count":0,"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/pages\/4319\/revisions"}],"wp:attachment":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/media?parent=4319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\n \n\n\n\n\nPolisi Bayaran Balik - eSetem<\/title>\n<style>\n @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&display=swap');\n\n \/* 1. CONTAINER & LAYOUT *\/\n .es-policy-wrapper {\n font-family: 'Inter', sans-serif;\n background-color: #ffffff;\n color: #ffffff;\n line-height: 1.6;\n padding: 40px 20px;\n max-width: 800px;\n margin: 0 auto;\n }\n\n .es-card {\n background: #ffffff;\n padding: 60px 50px;\n border-radius: 16px;\n box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -1px rgba(0, 0, 0, 0.03);\n border: 1px solid #e5e7eb;\n }\n\n \/* 2. LANGUAGE TOGGLE (TAB) *\/\n .es-lang-switch {\n display: flex;\n justify-content: center;\n margin-bottom: 40px;\n background: #f1f5f9;\n padding: 6px;\n border-radius: 12px;\n width: fit-content;\n margin-left: auto;\n margin-right: auto;\n }\n\n .es-lang-btn {\n padding: 10px 24px;\n border: none;\n background: transparent;\n cursor: pointer;\n font-family: 'Inter', sans-serif;\n font-weight: 600;\n font-size: 14px;\n color: #64748b;\n border-radius: 8px;\n transition: all 0.2s ease;\n }\n\n .es-lang-btn:hover {\n color: #334155;\n }\n\n .es-lang-btn.active {\n background: #ffffff;\n color: #2F2F82; \/* Warna Brand *\/\n box-shadow: 0 2px 4px rgba(0,0,0,0.05);\n }\n\n \/* 3. TYPOGRAPHY *\/\n .es-title {\n font-size: 18px !important;\n font-weight: 700;\n text-align: center;\n margin-bottom: 10px;\n color: #111827;\n letter-spacing: -0.5px;\n text-transform: uppercase;\n }\n\n .es-subtitle {\n text-align: center;\n font-size: 14px !important;\n color: #6b7280;\n margin-bottom: 40px;\n font-weight: 500;\n }\n\n .es-intro {\n font-size: 15px;\n color: #374151;\n margin-bottom: 30px;\n text-align: justify;\n background: #f8fafc;\n padding: 20px;\n border-radius: 8px;\n border: 1px solid #e2e8f0;\n }\n\n .es-section-title {\n font-size: 18px !important;\n font-weight: 700;\n margin-top: 35px;\n margin-bottom: 15px;\n color: #111827;\n border-bottom: 1px solid #f3f4f6;\n padding-bottom: 10px;\n text-transform: uppercase;\n }\n\n \/* 4. LIST STYLES *\/\n .es-list {\n list-style: none;\n padding: 0;\n margin: 0;\n }\n\n .es-list-item {\n display: flex;\n align-items: baseline;\n margin-bottom: 12px;\n font-size: 15px;\n color: #374151;\n text-align: justify;\n }\n\n .es-num {\n font-weight: 600;\n color: #111827;\n min-width: 40px;\n flex-shrink: 0;\n }\n\n \/* Sub-bullets (dot points) *\/\n .es-sub-list {\n list-style-type: disc;\n padding-left: 20px;\n margin-top: 8px;\n color: #4b5563;\n }\n\n .es-sub-list li {\n margin-bottom: 6px;\n padding-left: 5px;\n }\n\n .es-link {\n color: #2F2F82;\n text-decoration: none;\n font-weight: 600;\n }\n .es-link:hover { text-decoration: underline; }\n\n \/* 5. UTILS *\/\n .hidden { display: none; }\n\n \/* Mobile Responsive *\/\n @media (max-width: 600px) {\n .es-card { padding: 30px 20px; }\n .es-title { font-size: 18px!important; }\n .es-num { min-width: 35px; }\n }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"es-policy-wrapper\">\n \n <div class=\"es-card\">\n \n <div class=\"es-lang-switch\">\n <button class=\"es-lang-btn active\" onclick=\"switchLang('ms')\">Bahasa Melayu<\/button>\n <button class=\"es-lang-btn\" onclick=\"switchLang('en')\">English<\/button>\n <\/div>\n\n \n <div id=\"content-ms\">\n <h1 class=\"es-title\">POLISI BAYARAN BALIK<\/h1>\n <div class=\"es-subtitle\">Terakhir dikemas kini: 10 Januari 2026<\/div>\n \n <div class=\"es-intro\">\n Polisi Bayaran Balik ini menerangkan terma dan syarat berkaitan permohonan bayaran balik bagi perkhidmatan yang disediakan oleh eSetem Services (No. Pendaftaran: 202503288707 \/ MA0338115-T) (\u201ceSetem\u201d, \u201ckami\u201d, \u201ckita\u201d). Dengan menggunakan perkhidmatan eSetem, anda bersetuju dengan Polisi Bayaran Balik ini.\n <\/div>\n\n \n <h2 class=\"es-section-title\">1. PRINSIP UMUM<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">1.1<\/span><span>Semua bayaran yang dibuat kepada eSetem adalah muktamad kecuali dinyatakan sebaliknya dalam Polisi ini.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.2<\/span><span>eSetem menyediakan perkhidmatan pemprosesan dan pengurusan penyeteman dokumen sebagai pihak ketiga berdasarkan maklumat yang dibekalkan oleh Pengguna.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.3<\/span><span>Bayaran yang dibuat meliputi fi pemprosesan, kos operasi, dan\/atau bayaran kepada pihak ketiga.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">2. KELAYAKAN BAYARAN BALIK<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Bayaran balik hanya akan dipertimbangkan dalam situasi berikut:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">2.1<\/span><span>Berlaku kesilapan pemprosesan yang berpunca sepenuhnya daripada pihak eSetem; dan<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.2<\/span><span>Kesilapan tersebut tidak dapat diperbetulkan atau diselesaikan melalui pemprosesan semula; dan<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.3<\/span><span>Permohonan belum atau tidak berjaya diproses ke peringkat kelulusan oleh LHDNM.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">3. SITUASI TIDAK LAYAK BAYARAN BALIK<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Bayaran balik tidak akan diberikan dalam keadaan berikut:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">3.1<\/span><span>Kesilapan atau ketidaklengkapan maklumat\/dokumen yang diberikan oleh Pengguna.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.2<\/span><span>Permohonan telah diproses, dihantar, atau direkodkan dalam sistem LHDNM.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.3<\/span><span>Permohonan dibatalkan oleh Pengguna selepas proses penyeteman dimulakan.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.4<\/span><span>Kelewatan yang berpunca daripada pihak ketiga termasuk tetapi tidak terhad kepada LHDNM, sistem e-Stamp, atau institusi kewangan.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.5<\/span><span>Penalti, denda, atau caj tambahan yang dikenakan oleh LHDNM.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.6<\/span><span>Caj transaksi, caj perbankan, atau caj perkhidmatan pihak ketiga.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">4. SKOP BAYARAN BALIK (JIKA DILULUSKAN)<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">4.1<\/span><span>Jika bayaran balik diluluskan, ia terhad kepada fi pemprosesan eSetem sahaja.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.2<\/span><span>Jumlah duti setem rasmi, caj pihak ketiga, dan caj transaksi tidak akan dikembalikan.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.3<\/span><span>Bayaran balik akan dibuat menggunakan kaedah pembayaran asal atau kaedah lain yang ditentukan oleh eSetem.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">5. PROSES PERMOHONAN BAYARAN BALIK<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">5.1<\/span><span>Permohonan bayaran balik hendaklah dibuat secara bertulis melalui emel rasmi eSetem.<\/span><\/li>\n <li class=\"es-list-item\">\n <span class=\"es-num\">5.2<\/span>\n <div>\n Pengguna perlu menyertakan maklumat berikut:\n <ul class=\"es-sub-list\">\n <li>Nama penuh \/ Nama syarikat<\/li>\n <li>Nombor rujukan permohonan<\/li>\n <li>Bukti bayaran<\/li>\n <li>Sebab permohonan bayaran balik<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">5.3<\/span><span>Semua permohonan akan disemak dalam tempoh 7 hingga 14 hari bekerja.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">6. HAK eSETEM<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <span class=\"es-num\">6.1<\/span>\n <div>\n eSetem berhak untuk:\n <ul class=\"es-sub-list\">\n <li>Menolak sebarang permohonan bayaran balik yang tidak memenuhi syarat;<\/li>\n <li>Menentukan kelayakan dan jumlah bayaran balik;<\/li>\n <li>Meminda Polisi Bayaran Balik ini pada bila-bila masa tanpa notis terlebih dahulu.<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">7. PERUBAHAN POLISI<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">7.1<\/span><span>Polisi Bayaran Balik ini boleh dikemas kini dari semasa ke semasa.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">7.2<\/span><span>Versi terkini akan dipaparkan di laman web rasmi eSetem dan berkuat kuasa serta-merta selepas diterbitkan.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">8. HUBUNGI KAMI<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Untuk sebarang pertanyaan berkaitan Polisi Bayaran Balik, sila hubungi:<br><br>\n <strong>E-mel:<\/strong> <a href=\"mailto:hi@esetem.my\" class=\"es-link\">hi@esetem.my<\/a><br>\n <strong>Waktu Operasi:<\/strong> Isnin \u2013 Jumaat, 9:00 pagi \u2013 6:00 petang\n <\/div>\n <\/li>\n <\/ul>\n <\/div>\n\n \n <div id=\"content-en\" class=\"hidden\">\n <h1 class=\"es-title\">REFUND POLICY<\/h1>\n <div class=\"es-subtitle\">Last updated: 10 January 2026<\/div>\n \n <div class=\"es-intro\">\n This Refund Policy outlines the terms and conditions regarding refund requests for services provided by eSetem Services (Registration No.: 202503288707 \/ MA0338115-T) (\u201ceSetem\u201d, \u201cwe\u201d, \u201cus\u201d). By using eSetem\u2019s services, you agree to this Refund Policy.\n <\/div>\n\n \n <h2 class=\"es-section-title\">1. GENERAL PRINCIPLES<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">1.1<\/span><span>All payments made to eSetem are final unless otherwise stated in this Policy.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.2<\/span><span>eSetem provides document stamping processing and management services as a third party based on information provided by the User.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">1.3<\/span><span>Payments include processing fees, operational costs, and\/or payments to third parties.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">2. ELIGIBILITY FOR REFUND<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Refunds will only be considered in the following situations:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">2.1<\/span><span>Errors in processing that are entirely attributable to eSetem; and<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.2<\/span><span>The errors cannot be corrected or resolved through reprocessing; and<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">2.3<\/span><span>The application has not been processed or approved by LHDNM.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">3. NON-REFUNDABLE SITUATIONS<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n Refunds will not be provided under the following circumstances:\n <ul class=\"es-list\" style=\"margin-top: 8px;\">\n <li class=\"es-list-item\"><span class=\"es-num\">3.1<\/span><span>Errors or incomplete information\/documents provided by the User.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.2<\/span><span>Applications that have been processed, submitted, or recorded in LHDNM\u2019s system.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.3<\/span><span>Applications cancelled by the User after the stamping process has begun.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.4<\/span><span>Delays caused by third parties, including but not limited to LHDNM, e-Stamp system, or financial institutions.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.5<\/span><span>Penalties, fines, or additional charges imposed by LHDNM.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">3.6<\/span><span>Transaction fees, banking fees, or third-party service charges.<\/span><\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">4. SCOPE OF REFUND (IF APPROVED)<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">4.1<\/span><span>If a refund is approved, it is limited to eSetem\u2019s processing fees only.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.2<\/span><span>Official stamp duty, third-party charges, and transaction fees will not be refunded.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">4.3<\/span><span>Refunds will be made using the original payment method or another method determined by eSetem.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">5. REFUND REQUEST PROCESS<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">5.1<\/span><span>Refund requests must be submitted in writing via eSetem\u2019s official email.<\/span><\/li>\n <li class=\"es-list-item\">\n <span class=\"es-num\">5.2<\/span>\n <div>\n Users must provide the following information:\n <ul class=\"es-sub-list\">\n <li>Full name \/ Company name<\/li>\n <li>Application reference number<\/li>\n <li>Proof of payment<\/li>\n <li>Reason for the refund request<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">5.3<\/span><span>All requests will be reviewed within 7 to 14 working days.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">6. eSETEM\u2019S RIGHTS<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <span class=\"es-num\">6.1<\/span>\n <div>\n eSetem reserves the right to:\n <ul class=\"es-sub-list\">\n <li>Reject any refund requests that do not meet the criteria;<\/li>\n <li>Determine eligibility and refund amount;<\/li>\n <li>Amend this Refund Policy at any time without prior notice.<\/li>\n <\/ul>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">7. POLICY CHANGES<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\"><span class=\"es-num\">7.1<\/span><span>This Refund Policy may be updated from time to time.<\/span><\/li>\n <li class=\"es-list-item\"><span class=\"es-num\">7.2<\/span><span>The latest version will be displayed on eSetem\u2019s official website and will take effect immediately upon publication.<\/span><\/li>\n <\/ul>\n\n \n <h2 class=\"es-section-title\">8. CONTACT US<\/h2>\n <ul class=\"es-list\">\n <li class=\"es-list-item\">\n <div>\n For any enquiries regarding the Refund Policy, please contact:<br><br>\n <strong>Email:<\/strong> <a href=\"mailto:hi@esetem.my\" class=\"es-link\">hi@esetem.my<\/a><br>\n <strong>Operating Hours:<\/strong> Monday \u2013 Friday, 9:00 a.m. \u2013 6:00 p.m.\n <\/div>\n <\/li>\n <\/ul>\n <\/div>\n\n <\/div>\n\n<\/div>\n\n<script>\nfunction switchLang(lang) {\n const contentMs = document.getElementById('content-ms');\n const contentEn = document.getElementById('content-en');\n const btns = document.querySelectorAll('.es-lang-btn');\n\n \/\/ Switch content visibility\n if (lang === 'ms') {\n contentMs.classList.remove('hidden');\n contentEn.classList.add('hidden');\n btns[0].classList.add('active'); \/\/ Button 0 is Malay\n btns[1].classList.remove('active'); \/\/ Button 1 is English\n } else {\n contentMs.classList.add('hidden');\n contentEn.classList.remove('hidden');\n btns[0].classList.remove('active');\n btns[1].classList.add('active');\n }\n}\n<\/script>\n\n<\/body>\n<\/html>\n\n\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Polisi Bayaran Balik – eSetem Bahasa Melayu English POLISI BAYARAN BALIK Terakhir dikemas kini: 10 Januari 2026 Polisi Bayaran Balik ini menerangkan terma dan syarat berkaitan permohonan bayaran balik bagi perkhidmatan yang disediakan oleh eSetem Services (No. Pendaftaran: 202503288707 \/ MA0338115-T) (\u201ceSetem\u201d, \u201ckami\u201d, \u201ckita\u201d). Dengan menggunakan perkhidmatan eSetem, anda bersetuju dengan Polisi Bayaran Balik ini. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-4319","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/pages\/4319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/comments?post=4319"}],"version-history":[{"count":0,"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/pages\/4319\/revisions"}],"wp:attachment":[{"href":"https:\/\/esetem.my\/en\/wp-json\/wp\/v2\/media?parent=4319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}